Senior Implementation Architect - Post-Sales Tech Lead

Orb; San Francisco (CA); Hybride; USD 140 000 - 220 000; Plein temps

Avantages offerts par ce poste

Equity

Hybrid work culture

Résumé du poste

Orb is seeking an Implementation Architect to own the technical post-sales journey from go-live onward, helping customers architect billing integrations and realize value quickly. You will map pricing models to Orb’s platform, collaborate with engineering, and drive scalable implementations.

You’ll work with customers to design APIs, event ingestion, and invoice customization, while advocating for improvements based on recurring friction patterns. Hybrid, with offices in SF, NY, and Amsterdam.

Qualifications

• 4+ years in a technical post-sales role: solutions engineering, implementation consulting, technical account management, or similar.
• Strong understanding of APIs, webhooks, and system integration concepts—you can read API docs, debug integration issues, and explain technical tradeoffs to customers.
• Comfortable with SQL and navigating complex data relationships.
• Track record of owning customer relationships through implementation and onboarding.
• Proven ability to translate between business requirements and technical architecture.

Responsabilités

• Lead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements.
• Design and recommend approaches that map complex business logic—usage-based pricing, hybrid models, credits, commitments to Orb’s capabilities.
• Guide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization.
• Troubleshoot implementation challenges and unblock customers when they get stuck.
• Serve as the ongoing technical point of contact for strategic accounts.
• Partner with Customer Success to ensure smooth handoffs and long-term customer health.
• Build trusted relationships with customer engineering, finance, and product teams.
• Identify patterns where multiple customers hit the same friction points and advocate for product improvements.

Connaissances

APIs & webhooks

SQL

Post-sales

Customer engineering

Outils

API design

Description du poste

Orb is seeking an Implementation Architect to own the technical post-sales journey from go-live onward, helping customers architect billing integrations and realize value quickly. You will map pricing models to Orb’s platform, collaborate with engineering, and drive scalable implementations.

You’ll work with customers to design APIs, event ingestion, and invoice customization, while advocating for improvements based on recurring friction patterns. Hybrid, with offices in SF, NY, and Amsterdam.