Senior Implementation Analyst

Themesoft Inc.; Oregon (WI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

The Themesoft Inc. team is seeking a Senior Implementation Analyst with US banking domain experience, focusing on Print and Mail, Check Capture, and Image Processing.

This remote contract role requires strong PM and technical analysis capabilities, with responsibilities spanning client communications, requirements gathering, and multi-product implementations. Ideal candidates will have 5–8 years in implementation roles, hands-on familiarity with imaging platforms, and a proven ability to

Qualifications

• Requires 5–8 years of mid-level implementation experience delivering imaging and payments solutions in banking.
• Client-facing role with strong communication, requirements gathering, and independent solutioning abilities.
• Must work US business hours; after-hours and weekend support required post go-live for new clients.

Responsibilities

• Run small-scope projects independently as Project Manager and Technical Analyst.
• Serve as Technical Analyst on larger multi-product, cross-functional implementations.
• Lead client calls, trainings, and on-site go-lives with post-go-live hypercare support.
• Coordinate and engage other technical resources as needed during complex implementations.

Skills

Project Management

Technical Analyst

Requirements Gathering

Client-facing

Communication

Solutioning

Training & Documentation

Tools

CCX / FXD

DLM / DLC

ATM Express

ImageCentre

DirectLink

Voyager

Job description

Job Title: Analyst Senior Implementation

Location: Remote

Duration: Contract W2

Job Description:

Client is looking for resources with US Banking experience, specific to Print and Mail / Check Capture / Image Processing domain

The resource should have experience implementing any platform solutions in large or community banks for print/ mail production ; Familiarity with check capture/remittance platforms and lock-box processing

• Mid-level implementation specialist (5–8 years experience) delivering FIS imaging and payments solutions across distributed capture, ATM, ImageCentre, DirectLink, and remittance platforms
• Operates as both Project Manager and Technical Analyst on small projects; serves as Technical Analyst on larger multi-product, cross-functional engagements
• Client-facing role requiring strong communication, requirements gathering, and independent solutioning ability
• Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live

Functional & Domain Knowledge

• Strong financial industry and items processing domain knowledge across banking and payments
• Merchant and mobile distributed capture workflows — understanding of end-to-end deposit lifecycle
• ATM image deposit knowledge including capture, balancing, and exception handling
• Image Cash Letter (ICL) processing; Duplicate Detection configuration and management
• Familiarity with teller and distributed capture environments within banking institutions

Platform & Application Knowledge

• CCX / FXD — merchant and mobile distributed capture platform; core competency across majority of profiles
• DLM / DLC — distributed capture management and configuration (required for multi-product profiles)
• ATM Express — ATM image deposit processing and configuration knowledge
• ImageCentre — installer, configuration, and training proficiency; Duplicate Detection knowledge
• DirectLink — product-to-product migration experience; teller and distributed capture configuration
• Voyager — implementation and support knowledge; Image Cash Letter (ICL) processing

Project & Client Management

• Run small-scope projects independently as both Project Manager and Technical Analyst
• Serve as Technical Analyst on larger, multi-product, cross-functional implementation projects
• Manage client expectations, scope, and escalations through go-live and stabilisation phases
• Lead client calls, training sessions, and on-site go-live and hypercare support
• Ability to engage and coordinate other technical resources as needed during complex implementations

Technical Skills

• Strong SQL knowledge — querying, data validation, troubleshooting, and implementation support
• Strong item processing knowledge spanning merchant capture, mobile capture, teller, distributed, and ATP image deposit channels
• Deposit settlement and balancing knowledge across distributed capture environments
• Sort pattern and logic knowledge; ability to review and configure client capture requirements
• Requirements gathering, gap analysis, and technical solutioning; cross-team collaboration
• Product-to-product migration delivery; add-on and work order technical project execution

Soft Skills & Work Requirements

• Excellent written and verbal communication; strong training and documentation skills
• Ability to review client requirements and relay to appropriate technical resources where needed
• Attention to detail, independent judgment, and quality focus across all deliverables
• Adaptability and resilience; ability to manage multiple priorities in deadline‑driven environments
• Must be available to work US business hours (North America client base)
• After‑hours and weekend availability required for minimum 2 weeks post go‑live per new client