Analyst II, Implementation

TechDigital Group; Jacksonville (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

TechDigital Group is seeking a Mid-level Implementation Specialist in Jacksonville, Florida. The role involves delivering FIS imaging and payments solutions while operating as both Project Manager and Technical Analyst on client projects. This position requires strong communication abilities, SQL knowledge, and the capacity to engage with clients effectively.

The ideal candidate will have at least 5-8 years of experience in the financial industry, with a solid understanding of distributed capture and ATM systems. The position demands availability during US business hours and after-hours support for new clients following implementation.

Qualifications

• 5-8 years experience in financial services or banking industry.
• Experience with distributed capture and ATM systems is essential.
• Ability to work during US business hours.

Responsibilities

• Deliver FIS imaging and payments solutions across various platforms.
• Manage small projects independently and assist on larger implementations.
• Lead client interactions and training sessions.

Skills

SQL Knowledge

Strong Communication

Requirements Gathering

Independent Problem Solving

Attention to Detail

Tools

FIS Systems

ImageCash Letter Processing

Duplicate Detection Systems

Job description

Number of roles: 12

Job Responsibilities

• Mid‑level implementation specialist (5–8 years experience) delivering FIS imaging and payments solutions across distributed capture, ATM, ImageCentre, DirectLink, and remittance platforms
• Operates as both Project Manager and Technical Analyst on small projects; serves as Technical Analyst on larger multi‑product, cross‑functional engagements
• Client‑facing role requiring strong communication, requirements gathering, and independent solutioning ability
• Must work US business hours; after‑hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go‑live

Functional & Domain Knowledge

• Strong financial industry and items processing domain knowledge across banking and payments
• Merchant and mobile distributed capture workflows — understanding of end‑to‑end deposit lifecycle
• ATM image deposit knowledge including capture, balancing, and exception handling
• Image Cash Letter (ICL) processing; Duplicate Detection configuration and management
• Familiarity with teller and distributed capture environments within banking institutions

Platform & Application Knowledge

• CCX / FXD — merchant and mobile distributed capture platform; core competency across majority of profiles
• DLM / DLC — distributed capture management and configuration (required for multi‑product profiles)
• ATM Express — ATM image deposit processing and configuration knowledge
• ImageCentre — installer, configuration, and training proficiency; Duplicate Detection knowledge
• DirectLink — product‑to‑product migration experience; teller and distributed capture configuration
• Voyager — implementation and support knowledge; Image Cash Letter (ICL) processing

Project & Client Management

• Run small‑scope projects independently as both Project Manager and Technical Analyst
• Serve as Technical Analyst on larger, multi‑product, cross‑functional implementation projects
• Manage client expectations, scope, and escalations through go‑live and stabilisation phases
• Lead client calls, training sessions, and on‑site go‑live and hypercare support
• Ability to engage and coordinate other technical resources as needed during complex implementations

Technical Skills

• Strong SQL knowledge — querying, data validation, troubleshooting, and implementation support
• Strong item processing knowledge spanning merchant capture, mobile capture, teller, distributed, and ATM image deposit channels
• Deposit settlement and balancing knowledge across distributed capture environments
• Sort pattern and logic knowledge; ability to review and configure client capture requirements
• Requirements gathering, gap analysis, and technical solutioning; cross‑team collaboration
• Product‑to‑product migration delivery; add‑on and work order technical project execution

Soft Skills & Work Requirements

• Excellent written and verbal communication; strong training and documentation skills
• Ability to review client requirements and relay to appropriate technical resources where needed
• Attention to detail, independent judgment, and quality focus across all deliverables
• Adaptability and resilience; ability to manage multiple priorities in deadline‑driven environments
• Must be available to work US business hours (North America client base)
• After‑hours and weekend availability required for minimum 2 weeks post go‑live per new client