Analyst Senior Implementation

TechDigital Group; Jacksonville (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

TechDigital Group based in Jacksonville, Florida is seeking an experienced Senior Technical Analyst. This role requires delivering FIS imaging and distributed capture solutions while serving as a Project Manager.

Ideal candidates will have strong SQL skills, excellent communication abilities, and a thorough understanding of the banking sector. Flexibility for after-hours client support and travel for installations is also required.

Qualifications

• Expert in banking and payments domain.
• Ability to manage client relationships and project scope.
• Experience in technical support for software solutions.

Responsibilities

• Deliver FIS imaging and distributed capture solutions.
• Operate as Project Manager and Technical Analyst.
• Provide authoritative guidance and escalation support.

Skills

Strong SQL knowledge

Excellent communication

Technical solutioning

Project Management

Item processing knowledge

Job description

Job Responsibilities

• Senior-level SME and individual contributor delivering FIS imaging and distributed capture solutions across ImageCentre, Voyager, Chargeback Manager, DirectLink, CCX, FXD, DLM, and DLC platforms
• Operates as both Project Manager and Technical Analyst on small projects; lead Technical Analyst on larger, complex, multi-product cross-functional engagements
• SME designation expected on assigned platforms — provides authoritative guidance, solutioning, and escalation support to clients and internal teams
• Client-facing role requiring excellent communication, requirements translation, and stakeholder management with US-based banking clients
• Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live

Functional & Domain Knowledge

• Excellent financial industry and item processing domain knowledge across banking and payments
• Merchant and mobile distributed capture workflows — end-to-end deposit lifecycle and exception handling
• Branch capture and teller capture workflows; sort pattern configuration within banking environments
• Image Cash Letter processing, Duplicate Detection, and Chargeback / Return Item Processing
• Host Integration knowledge; familiarity with banking ERP, check clearing, and remittance platforms

Platform & Application Knowledge

• ImageCentre — SME-level; installer, configuration, training, Duplicate Detection, and multi-version expertise
• Voyager — SME-level; Image Cash Letter (ICL) and Return Item Processing configuration and support
• Chargeback Manager — SME-level; review and solution client chargeback and return item processing requirements
• CCX / FXD — merchant and mobile distributed capture; SME to strong resource depending on assignment
• DLM / DLC — distributed capture management; configuration and deposit lifecycle support
• DirectLink — product-to-product migrations, add-on/work order projects; Host Integration knowledge

Project & Client Management

• Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst
• Lead Technical Analyst on large, multi-product, cross-functional implementation engagements
• Review client requirements and relay to appropriate technical resources where needed; coordinate cross-team delivery
• Manage scope, escalations, and client expectations through go-live and stabilisation phases
• Lead client calls, training sessions, and on-site (or remote) go-live and hypercare support
• Up to 25% travel to client sites for installation, training, and go-live support (profile-dependent)

Technical Skills

• Strong SQL knowledge — querying, data validation, troubleshooting, and implementation support across all platforms
• Strong to excellent item processing knowledge spanning merchant, mobile, teller, branch, and distributed capture channels
• Excellent sort pattern and logic knowledge — review, configure, validate, and optimise client capture requirements
• Image Cash Letter (ICL) and Return Item Processing — review client requirements and provide efficient, supportable solutions
• Deposit settlement and balancing knowledge across distributed capture environments (CCX/FXD/DLM/DLC)
• Requirements gathering, gap analysis, technical solutioning; product-to-product migration and add-on project delivery

Soft Skills & Work Requirements

• SME-level depth on assigned platforms — mentors junior resources and provides cross-training
• Excellent training and documentation skills; contributes to standards, runbooks, and best-practice guidelines
• Strong written and verbal communication; presents solutions clearly to technical and non-technical stakeholders
• Independent judgment and cross-team collaboration; ability to coordinate multiple resources under pressure
• Must be available to work US business hours (North America client base)
• After-hours and weekend availability required for minimum 2 weeks post go-live per new client