Senior iGaming Support Specialist

Ocean Casino Resort; Atlantic City (NJ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Paid Time Off

Job summary

Ocean Casino Resort in Atlantic City, NJ, is seeking a dependable iGaming Customer Service Representative II. You will deliver professional, accurate support via chat, phone, and email, assist with payments, promotions, and loyalty programs, and help resolve payment and game-related issues.

The role requires strong English communication and experience in guest service within gaming. The position involves high-volume, fast-paced work at a casino environment, with weekend/holiday shifts and

Qualifications

• Clear and concise communication with customers.
• Excellent customer service skills.
• Ability to communicate in professional English.

Responsibilities

• Handle customer inquiries via chat, phone, and email.
• Provide payment processing support and report risk cases.
• Escalate issues to appropriate parties and create service tickets.
• Assist players with promotions, bonuses, and loyalty programs.
• Conduct payment processing including deposits and withdrawals and investigate payment issues.

Education

High School Diploma or GED

Tools

Microsoft Excel

Job description

Ocean Casino Resort in Atlantic City, NJ, is seeking a dependable iGaming Customer Service Representative II. You will deliver professional, accurate support via chat, phone, and email, assist with payments, promotions, and loyalty programs, and help resolve payment and game-related issues.

The role requires strong English communication and experience in guest service within gaming. The position involves high-volume, fast-paced work at a casino environment, with weekend/holiday shifts and