iGaming Support Specialist II: Payments & CS Excellence
Ocean-Casino-Resort
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Benefits offered by this job
Job summary
Ocean-Casino-Resort in Atlantic City, NJ seeks an iGaming Customer Service Representative II to join our team. You will assist players through chat, phone, and email, handling payments, promotions, and loyalty program inquiries while delivering accurate, timely support.
The role requires excellent English communication, strong customer service skills, and the ability to work in a fast-paced environment. Experience with online gaming and payment processing is preferred; weekends/holidays may be
Qualifications
- Requires excellent English communication and superior customer service skills.
- Experience with online gaming and payment processing is preferred.
- Capable of handling high-volume customer interactions.
Responsibilities
- Exhibit conduct in accordance with NJ Gaming Regulations and policies.
- Provide technical, product, and sales support to customers.
- Assist players with promotions, bonuses, and loyalty programs.
- Investigate and resolve payment issues including reconciliation.
Skills
Education
Tools
Job description
Ocean-Casino-Resort in Atlantic City, NJ seeks an iGaming Customer Service Representative II to join our team. You will assist players through chat, phone, and email, handling payments, promotions, and loyalty program inquiries while delivering accurate, timely support.
The role requires excellent English communication, strong customer service skills, and the ability to work in a fast-paced environment. Experience with online gaming and payment processing is preferred; weekends/holidays may be
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