Senior IBM i Platform Operations Lead

Staples, Inc.; Framingham (MA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Inclusive culture with BRGs

22 days PTO + holidays

Discounts 401(k)

Job summary

Staples, Inc. seeks a Manager, Tech Operations to lead the IBM i and IBM Power Systems platform infrastructure in Framingham, onsite.

You will oversee provisioning, operation, and security, directing a team of senior engineers to ensure high availability and disaster recovery readiness across mission‑critical applications. You will collaborate with cybersecurity, architecture, and business teams, drive improvements, and manage budgets and vendor relationships while shaping infrastructure

Qualifications

• Bachelor's degree in IT, CS, IS, or engineering.
• 7+ years IBM i / IBM Power Systems platform ops.
• 3+ years people leadership in infra.
• Experience with high availability, DR, backups.
• Experience with security controls and audits.

Responsibilities

• Lead the provisioning, administration, operation, support of IBM i and Power Systems infrastructure.
• Ensure high availability, performance, stability, and recoverability of environments.
• Oversee hardware lifecycle, OS maintenance, firmware updates, capacity planning.
• Drive backup, recovery, replication, DR, and health reporting processes.
• Lead root cause analyses for incidents and outages.
• Partner with cybersecurity, architecture, and exec teams on improvements.
• Develop operational procedures, SLAs, KPIs, and documentation.
• Contribute to roadmaps, migrations, modernization, and transformations.
• Manage vendor contracts, budgets, and renewals.
• Lead and develop a team of senior IBM i engineers.

Skills

People leadership

Analytical skills

Communication skills

Cross-functional collaboration

Customer focus

Education

Bachelor's degree in IT/CS/IS/Engineering

Tools

Monitoring tools

Automation tools

Job description

Staples, Inc. seeks a Manager, Tech Operations to lead the IBM i and IBM Power Systems platform infrastructure in Framingham, onsite.

You will oversee provisioning, operation, and security, directing a team of senior engineers to ensure high availability and disaster recovery readiness across mission‑critical applications. You will collaborate with cybersecurity, architecture, and business teams, drive improvements, and manage budgets and vendor relationships while shaping infrastructure