Loan Servicing Specialist - Member-Focused & Precise

Golden 1 Credit Union

Sacramento (CA)

Hybrid

USD 34,991 - 37,195

Full time

14 days+

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Job summary

Golden 1 Credit Union in Sacramento, CA is seeking a Consumer Loan Servicing Specialist. The role focuses on delivering accurate loan servicing, engaging with members by phone and email, and ensuring regulatory compliance.

You will process requests, assist technicians, handle escalations, and support servicing operations including rate changes, title and lien processing, and dispute resolution. This hybrid, non-exempt role offers a competitive hourly wage and opportunities to improve processes

Qualifications

H.S. Diploma or GED or equivalent work experience required.
3+ years at a financial institution performing customer service in a financially oriented role with complex tasks and process improvement, extensive loan research and resolution, and mentorship experience.
Credit Bureau research and dispute processing required.
Experienced level in servicing ancillary loan products required.

Responsibilities

Interact with members via phone and email, providing loan-related service and resolving inquiries.
Process requests from Consumer Loan Servicing queues, inboxes, faxes and mail.
Assist technicians and handle escalations as first line resolution before leadership involvement.
Support activities such as rate changes, equity loan servicing, title work, and posting to general ledger accounts.