Senior Client Solutions Specialist - Hybrid Support

Care.com; Dallas (TX); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance coverage

Life, and disability insurance

401K employer matching

Paid holidays

Paid time off (PTO)

Job summary

Care.com seeks a dedicated Premium Client Solutions Specialist in Dallas to resolve client inquiries, manage calls and emails, and document interactions in Salesforce, delivering empathetic, high-quality support.

This hybrid role offers weekday hours and a collaborative environment where you help families and caregivers with clear information, effective problem-solving, and timely escalation when needed. Experience in customer service is essential.

Qualifications

• Minimum 5 years of experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving ability with a customer-first mindset.
• Detail-oriented with excellent documentation accuracy.
• Proficiency in using CRM systems (Salesforce preferred) and Google Suite.
• Team player with collaborative mindset.
• Adaptability to changing priorities and multitasking.

Responsibilities

• Resolve client inquiries and issues related to our products or services.
• Respond to client calls, emails, and other communications in a timely manner.
• Document all client interactions and resolutions in our CRM (Salesforce preferred).
• Provide clear information about our products, services, and policies.
• Escalate complex issues to internal teams while keeping the client informed.
• Follow SLAs and company procedures to ensure consistent support.
• Collect client feedback and suggest service improvements.
• Collaborate with team members to ensure efficient workflow.
• Maintain performance metrics for call handling time, resolution rates, and satisfaction.

Skills

Customer service

Communication

Problem-solving

Empathy

Detail-oriented

Salesforce

Team player

Adaptability

Tools

Salesforce

Google Workspace

Job description

Care.com seeks a dedicated Premium Client Solutions Specialist in Dallas to resolve client inquiries, manage calls and emails, and document interactions in Salesforce, delivering empathetic, high-quality support.

This hybrid role offers weekday hours and a collaborative environment where you help families and caregivers with clear information, effective problem-solving, and timely escalation when needed. Experience in customer service is essential.