Hybrid Frontline Client Support Specialist

Orion; Lehi (UT); Hybrid; USD 29,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid parental leave

Student loan repayment

Pet benefits

Job summary

Orion is seeking a Client Support Representative to handle inquiries via phone, chat, and case queues. You’ll guide clients through core workflows, document interactions in Salesforce, and pursue first-contact resolution with a strong emphasis on accuracy and reliability.

This role supports on-site work three days per week in a hybrid arrangement and requires clear communication, fast learning, and collaboration with service and technical leads to improve client outcomes and documentation.

Qualifications

• Strong verbal and written communication in client interactions.
• Ability to manage multiple tasks in a fast-paced setting with attention to detail.
• Experience explaining technology and guiding users through workflows.

Responsibilities

• Serve as frontline contact for client inquiries across phone, chat, and case channels.
• Provide training and best practices to help clients navigate workflows.
• Troubleshoot entry-level workflows and data-related inquiries.
• Maintain adherence to schedules and support queue coverage.
• Own Priority 1 and aged cases to completion with Salesforce updates.
• Strive for first-contact resolution and minimize transfers.

Skills

Client-centric communication

Multi-tasking

Technology navigation

Problem solving

Time management

Stakeholder management

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Orion is seeking a Client Support Representative to handle inquiries via phone, chat, and case queues. You’ll guide clients through core workflows, document interactions in Salesforce, and pursue first-contact resolution with a strong emphasis on accuracy and reliability.

This role supports on-site work three days per week in a hybrid arrangement and requires clear communication, fast learning, and collaboration with service and technical leads to improve client outcomes and documentation.