Senior HVACR Technician & Technical Support Coach

Ambient Enterprises

Town of Florida (NY)

On-site

USD 90,000 - 115,000

Full time

6 days ago

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Job summary

HVAC/R International in Dania Beach, FL seeks an experienced HVACR Technical Support Specialist to provide expert troubleshooting, repair guidance, and technical coaching to customers and field technicians. This role offers hands-on problem solving and remote support across multiple sites.

The ideal candidate has 3–5 years of commercial HVACR service experience, EPA Universal Certification, and strong diagnostic skills to explain complex concepts clearly to technicians of varying experience

Qualifications

3 to 5 years of commercial HVACR service and troubleshooting experience.
EPA Universal Certification required.
Ability to read and interpret wiring diagrams, schematics, and service manuals.
Valid driver's license with a clean driving record.

Responsibilities

Provide advanced technical support to customers and HVACR technicians via phone, email, and virtual platforms.
Troubleshoot complex HVACR system issues and guide technicians through repair procedures.
Coach and mentor field technicians on best practices, diagnostics, system operation, and repair techniques.
Conduct on-site field support and training when required.
Collaborate with engineering, sales, and customer support teams to identify and resolve recurring technical issues.
Deliver exceptional customer service while maintaining a professional and solution-oriented approach.