Senior HVACR Technician and Support Specialist

HVAC R Service Group LLC; Town of Florida (NY); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Team environment

Training opportunities

Impactful work

Job summary

HVAC/R International in Dania Beach, FL is seeking an experienced HVACR Technical Support Specialist to provide expert troubleshooting, guidance, and coaching to customers and field technicians. The role combines remote and on-site support with a focus on clear technical communication and problem solving.

The ideal candidate will have 3–5 years in commercial HVACR service, EPA Universal Certification, and the ability to train others while delivering exceptional customer service.

Qualifications

• 3–5 years of commercial HVACR service and troubleshooting experience.
• Strong knowledge of commercial air conditioning, heating, refrigeration, heat pumps, controls, and rooftop package units.
• Proven ability to diagnose and resolve complex HVACR system issues.
• Experience mentoring, training, or coaching technicians in the field.
• Excellent verbal and written communication skills.
• Ability to support customers and technicians remotely while maintaining professionalism.
• EPA Universal Certification required.
• Familiarity with electrical troubleshooting including low-voltage and control systems.
• Ability to read and interpret technical drawings, wiring diagrams, and service manuals.
• Valid driver’s license with a clean driving record.
• Strong customer service and relationship-building skills.

Responsibilities

• Provide advanced technical support to customers and HVACR technicians via phone, email, and virtual platforms.
• Troubleshoot complex HVACR system issues and guide technicians through repair procedures.
• Coach and mentor field technicians on best practices, diagnostics, system operation, and repair techniques.
• Conduct on-site field support and training when required.
• Assist customers in understanding equipment operation, maintenance procedures, and technical solutions.
• Support commissioning, startup, troubleshooting, and service of HVACR systems.
• Interpret wiring diagrams, schematics, sequence of operations, and technical manuals.
• Document technical cases and communicate resolutions effectively.
• Collaborate with engineering, sales, and customer support teams to identify and resolve recurring technical issues.
• Deliver exceptional customer service while maintaining a professional and solution-oriented approach.

Skills

HVACR troubleshooting

Technical coaching

Customer service

Remote support

Communication

Education

EPA Universal Certification

NATE Certification (preferred)

OSHA 10-Hour

Tools

Wiring diagrams

Electrical schematics

Service manuals

Job description

About Us

HVAC/R International is a leading Master Distributor for Dunham-Bush USA, supporting customers across Florida, Latin America, and the Caribbean. With over 100 years of combined industry experience, our team is known for its expertise, strong customer relationships, and commitment to delivering high-quality HVAC solutions. Founded in 2002, we’ve played a key role in driving the growth of the Dunham-Bush brand, including a joint venture to bring manufacturing back to the U.S. Today, we continue to build on that momentum with a fast-paced, collaborative environment where employees have the opportunity to learn, grow, and make a real impact. If you’re looking to join a company with deep industry roots, strong leadership, and exciting growth opportunities, HVAC/R International is the place to build your career.

Job Description

HVACR Technical Support Specialist / Senior HVACR Technician Location: Dania Beach, FL Role HVAC/R International is seeking an experienced and highly technical HVAC/R Technical Support Specialist to provide expert troubleshooting, repair guidance, and technical coaching to customers and field technicians. This position is ideal for a seasoned HVACR professional who enjoys sharing knowledge and helping others solve complex technical issues. The successful candidate will serve as a technical resource, supporting customers and technicians both in the field and remotely via phone, video, and email. This role requires strong diagnostic abilities, exceptional communication skills, and the ability to simplify complex HVACR concepts for technicians of varying experience levels.

Key Responsibilities

• Provide advanced technical support to customers and HVACR technicians via phone, email, and virtual platforms.


• Troubleshoot complex HVACR system issues and guide technicians through repair procedures.


• Coach and mentor field technicians on best practices, diagnostics, system operation, and repair techniques.


• Conduct on-site field support and training when required.


• Assist customers in understanding equipment operation, maintenance procedures, and technical solutions.


• Support commissioning, startup, troubleshooting, and service of HVACR systems.


• Interpret wiring diagrams, schematics, sequence of operations, and technical manuals.


• Document technical cases and communicate resolutions effectively.


• Collaborate with engineering, sales, and customer support teams to identify and resolve recurring technical issues.


• Deliver exceptional customer service while maintaining a professional and solution-oriented approach.

Requirements

• 3 to 5 years of commercial HVACR service and troubleshooting experience.


• Strong knowledge of commercial air conditioning, heating, refrigeration, heat pumps, controls, and rooftop package units.


• Proven ability to diagnose and resolve complex HVACR system issues.


• Experience mentoring, training, or coaching technicians in the field.


• Excellent verbal and written communication skills with the ability to explain technical concepts clearly.


• Ability to support customers and technicians remotely while maintaining a high level of professionalism.


• EPA Universal Certification required.


• Familiarity with electrical troubleshooting including low-voltage and control systems.


• Ability to read and interpret technical drawings, wiring diagrams, and service manuals.


• Valid driver\u0027s license with a clean driving record.


• Strong customer service and relationship-building skills.

Preferred Qualifications

• Experience providing technical support in a manufacturer, distributor, or technical service environment.


• OSHA 10-Hour Certification.


• NATE Certification or equivalent industry certification.


• Previous experience conducting technical training sessions or field coaching.

What We Offer

• Competitive compensation based on experience and technical expertise.


• Opportunities for career growth and professional development.


• Collaborative team environment with industry-leading professionals.


• Company-supported training and continuing education opportunities.


• Field and office-based work that allows you to make a direct impact on customer success.


• Estimated Salary: $90k-$115k / year, with flexibility based on experience, certifications, and technical expertise.

Ambient Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Ambient is a national collective of HVAC firms. Our experts deliver safety, comfort, and highly efficient, sustainable solutions for spaces that matter most: healthcare, commercial, institutional, and mission-critical.