Senior HVAC Technical Support & Training Specialist

Gemaire Distributors; Bakersfield (CA); On-site; USD 91,000 - 107,000; Full time

Job summary

Gemaire Distributors in Bakersfield, CA is seeking a full-time Technical Support Specialist to provide expert guidance on HVAC equipment installation, operation, service procedures, and warranty handling. You will work with customers via phone, chat, and email, ensuring accurate information and high satisfaction.

The role includes on-site visits, training sessions, collaboration with the sales team, and liaison with equipment manufacturers to resolve warranty issues.

Qualifications

• HVAC technical service skills typical of minimum 5 years direct industry experience.
• Excellent verbal and written communication skills.
• Computer literate, proficient with Microsoft office suite.

Responsibilities

• Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system.
• Provide on-site technical support regarding product installation and service issues through personal direct interaction.
• Explain correct product installation methods, service and diagnostic methods, and best practices to customers.
• Teach technical training classes as directed by syllabus and guidelines.
• Support the sales team by coordinating with local and regional representatives and presenting at events.

Skills

HVAC technical service experience

Verbal and written communication

Travel readiness

Driver's license

Tools

Microsoft Office

Job description

Gemaire Distributors in Bakersfield, CA is seeking a full-time Technical Support Specialist to provide expert guidance on HVAC equipment installation, operation, service procedures, and warranty handling. You will work with customers via phone, chat, and email, ensuring accurate information and high satisfaction.

The role includes on-site visits, training sessions, collaboration with the sales team, and liaison with equipment manufacturers to resolve warranty issues.