Senior HVAC Technical Support Lead - Uptime & Escalation

Aaon Coil Products Inc.; Tulsa (OK); On-site; USD 120,000 - 150,000; Full time

Job summary

Aaon Coil Products Inc. is seeking an HVAC Technical Support Lead to serve as the senior technical authority for field support across the United States.

You will define escalation pathways, lead performance metrics, and coordinate with engineering, manufacturing, and service teams to protect uptime and customer satisfaction. The role requires deep HVAC mechanical and electrical expertise, strong leadership, and the ability to drive continuous improvement in warranty reduction, system

Qualifications

• Advanced diagnostic expertise in commercial HVAC mechanical and electrical systems.
• Strong knowledge of refrigeration circuits, airflow dynamics, and safety controls.
• Ability to analyze wiring diagrams and control schematics.

Responsibilities

• Provide technical leadership across the entire support organization.
• Define escalation architecture, performance standards, and KPIs tied to uptime and case resolution.
• Lead post-mortem analyses for high-visibility system failures.
• Oversee training strategy for technical support teams.
• Travel as required to resolve high-impact cases.

Skills

Advanced HVAC diagnostics

Job description

Aaon Coil Products Inc. is seeking an HVAC Technical Support Lead to serve as the senior technical authority for field support across the United States.

You will define escalation pathways, lead performance metrics, and coordinate with engineering, manufacturing, and service teams to protect uptime and customer satisfaction. The role requires deep HVAC mechanical and electrical expertise, strong leadership, and the ability to drive continuous improvement in warranty reduction, system