HVAC Technical Support Lead - Elevate Uptime & Reliability

AAON, Inc.; United States; On-site; USD 140,000 - 210,000; Full time

Job summary

AAON, Inc. is seeking an HVAC Technical Support Lead to serve as the senior technical authority for U.S. field operations.

You will define escalation standards, lead critical incident responses, and partner with engineering, manufacturing, quality, and service teams to protect uptime and customer satisfaction. You will monitor performance, drive improvements, mentor field technicians, and oversee training while shaping support strategy and KPIs.

Qualifications

• Advanced diagnostic expertise in commercial HVAC mechanical and electrical systems.
• Strong ability to interpret wiring diagrams and control schematics.

Responsibilities

• Protects system uptime in mission-critical environments.
• Mitigates financial exposure and warranty risk.
• Safeguards customer relationships and brand equity.
• Communicates with authority during high-pressure field events.
• Documents technical findings to improve organizational learning.
• Travels to resolve high-impact cases or support national initiatives.

Skills

HVAC expertise

Electrical systems

Root cause analysis

Leadership

Communication

Field service experience

Job description

AAON, Inc. is seeking an HVAC Technical Support Lead to serve as the senior technical authority for U.S. field operations.

You will define escalation standards, lead critical incident responses, and partner with engineering, manufacturing, quality, and service teams to protect uptime and customer satisfaction. You will monitor performance, drive improvements, mentor field technicians, and oversee training while shaping support strategy and KPIs.