Senior HVAC Service Manager | Lead Residential Team

Vailes Brothers Inc; Fishersville (VA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Company vehicle

Paid vacation

Paid holidays

Retirement with company match

Medical insurance (50% employer-paid)

Team events

Job summary

Vailes Brothers Inc. in Fishersville, VA is seeking an experienced HVAC Service Manager to lead the residential service department and drive team development. You will balance customer satisfaction with department performance in a hands-on leadership role.

The position offers a base with performance bonuses and requires strong diagnostic expertise, team coaching, and effective scheduling coordination. A hands-on leader who prioritizes service quality will thrive here.

Qualifications

• Strong residential HVAC service and troubleshooting experience.
• Previous leadership or supervisory experience.
• Knowledge of residential heating and cooling systems.
• Ability to coach technicians and provide technical guidance.
• Understanding of service department operations and profitability.
• Strong organizational, communication, and problem-solving skills.
• Commitment to customer satisfaction and quality service.

Responsibilities

• Manage daily residential HVAC service operations and technician performance.
• Coach, train, and develop service technicians.
• Coordinate with dispatch to maintain efficient scheduling.
• Provide technical support for complex HVAC service issues.
• Monitor productivity, callbacks, service quality, and profitability.
• Resolve escalated customer concerns.
• Support hiring, onboarding, and performance management.

Skills

Residential HVAC service

Leadership experience

HVAC troubleshooting

Residential HVAC systems knowledge

Coaching technicians

Service dept profitability

Organizational skills

Communication skills

Customer service focus

Job description

Vailes Brothers Inc. in Fishersville, VA is seeking an experienced HVAC Service Manager to lead the residential service department and drive team development. You will balance customer satisfaction with department performance in a hands-on leadership role.

The position offers a base with performance bonuses and requires strong diagnostic expertise, team coaching, and effective scheduling coordination. A hands-on leader who prioritizes service quality will thrive here.