HVAC Service Manager

Vailes Brothers, Inc; Fishersville (VA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Company vehicle

Paid vacation

Paid holidays

Retirement with company match

Medical insurance (50% employer-paid)

Team events

Job summary

Vailes Brothers Inc. in Fishersville, VA is seeking an experienced HVAC Service Manager to lead the residential service department and drive team development. You will balance customer satisfaction with department performance in a hands-on leadership role.

The position offers a base with performance bonuses and requires strong diagnostic expertise, team coaching, and effective scheduling coordination. A hands-on leader who prioritizes service quality will thrive here.

Qualifications

• Strong residential HVAC service and troubleshooting experience.
• Previous leadership or supervisory experience.
• Knowledge of residential heating and cooling systems.
• Ability to coach technicians and provide technical guidance.
• Understanding of service department operations and profitability.
• Strong organizational, communication, and problem-solving skills.
• Commitment to customer satisfaction and quality service.

Responsibilities

• Manage daily residential HVAC service operations and technician performance.
• Coach, train, and develop service technicians.
• Coordinate with dispatch to maintain efficient scheduling.
• Provide technical support for complex HVAC service issues.
• Monitor productivity, callbacks, service quality, and profitability.
• Resolve escalated customer concerns.
• Support hiring, onboarding, and performance management.

Skills

Residential HVAC service

Leadership experience

HVAC troubleshooting

Residential HVAC systems knowledge

Coaching technicians

Service dept profitability

Organizational skills

Communication skills

Customer service focus

Job description

HVAC Service Manager

Vailes Brothers | Fishersville, VA

Full-Time | Residential HVAC

Pay: $80,000+ Annual Earning Potential (Base + Performance Bonuses)

Lead a Team That Delivers Exceptional Service

Vailes Brothers is looking for an experienced HVAC Service Manager to lead our residential service department, support technician development, and ensure efficient daily operations.

For 40 years, we've served homeowners throughout the Shenandoah Valley. We're seeking a hands-on leader who understands HVAC diagnostics, can develop technicians, and knows how to balance customer satisfaction with department performance.

Why Join Vailes Brothers?

• Established company recognized as one of the Valley's Best Workplaces
• Company-provided vehicle, phone, and uniforms
• Paid vacation accruing from day one and paid holidays
• Retirement with company match
• 50% employer-paid medical insurance
• Team lunches, employee recognition, and company events
• Leadership opportunities with a growing home services company

What You'll Do

• Manage daily residential HVAC service operations and technician performance
• Coach, train, and develop service technicians
• Coordinate with dispatch to maintain efficient scheduling
• Provide technical support for complex HVAC service issues
• Monitor productivity, callbacks, service quality, and profitability
• Resolve escalated customer concerns
• Support hiring, onboarding, and performance management

What We're Looking For

• Strong residential HVAC service and troubleshooting experience
• Previous leadership or supervisory experience
• Knowledge of residential heating and cooling systems
• Ability to coach technicians and provide technical guidance
• Understanding of service department operations and profitability
• Strong organizational, communication, and problem-solving skills
• Commitment to customer satisfaction and quality service

Build Your Career With Vailes Brothers

If you're an experienced HVAC professional ready to lead a service team, develop technicians, and help grow a successful department, we'd like to hear from you.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.