Residential HVAC Service Team Lead & Mentor

Magnolia Companies; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits starting the first of

Company-paid life insurance

401(k) and HSA contributions

Employee Assistance Program (EAP) and

Paid time off (PTO) from day one

Safety Incentive bonus

Job summary

Magnolia Plumbing, LLC is seeking a Residential HVAC Service Supervisor to lead our growing residential HVAC service team in the DC metropolitan area. This role oversees daily service operations, mentors technicians, and ensures high-quality workmanship and customer satisfaction.

The ideal candidate has extensive residential HVAC experience, proven leadership ability, and a track record of developing technicians and improving department performance while maintaining efficient daily operations.

Qualifications

• High school diploma or GED required; HVAC education or additional industry training preferred.
• Minimum five years of residential HVAC service experience preferred.
• Previous HVAC supervisory/management or team leadership experience required.
• Strong technical knowledge of residential HVAC systems and components.
• EPA 608 Certification required.

Responsibilities

• Oversee daily residential HVAC service operations, scheduling, and dispatching of calls.
• Supervise and mentor HVAC service technicians and apprentices.
• Monitor technician productivity, performance, attendance, and quality of work.
• Provide technical guidance for complex diagnostics, troubleshooting, maintenance, and repairs.
• Ensure accurate diagnosis and recommended repairs or replacements.
• Review service tickets, estimates, and invoices for accuracy.
• Monitor revenue, labor productivity, service efficiency, and customer satisfaction.
• Collaborate with dispatch and service coordination to manage daily schedules.
• Address customer complaints professionally and promptly.

Skills

Residential HVAC knowledge

Leadership & coaching

Customer service

Diagnostics & troubleshooting

Communication skills

Scheduling & coordination

Safety compliance

Education

High school diploma or GED

HVAC education or industry training

Tools

Service management software

Scheduling software

Microsoft Office

Job description

Magnolia Plumbing, LLC is seeking a Residential HVAC Service Supervisor to lead our growing residential HVAC service team in the DC metropolitan area. This role oversees daily service operations, mentors technicians, and ensures high-quality workmanship and customer satisfaction.

The ideal candidate has extensive residential HVAC experience, proven leadership ability, and a track record of developing technicians and improving department performance while maintaining efficient daily operations.