Senior HVAC Service Lead - Industrial & Commercial

PremiStar; Waco (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Capstone Mechanical in Waco, TX seeks a Senior Service Technician to perform a wide range of HVAC servicing for industrial and commercial customers at our local facility.

Applicants must be authorized to work in the United States on a full-time basis; visa sponsorship is not available. This role involves diagnosing, leading service tasks, training staff, and coordinating with the service team for timely, quality workmanship.

Qualifications

• High school graduate or equivalent with two-year HVAC program.
• Five+ years of HVAC experience as a commercial service or installation technician.
• Strong reading and speaking skills; ability to communicate with customers, suppliers and coworkers.
• Physical ability to perform duties under varied conditions and weather.
• Valid driver’s license and ability to operate fleet vehicles.
• Willingness to be trained in sales techniques and develop leads.
• Ability to work under time pressure, non-standard schedules and backlog constraints.

Responsibilities

• Provide decisive, tactful customer service and effective communication with customer groups.
• Diagnose and efficiently complete service jobs for customers and the company.
• Interact with service customers, technicians, Service Manager, Dispatcher and Parts Runners.
• Assist planning, organization, and coordination of departmental jobs, assignments, and sales.
• Lead by example as a service team member for timely, efficient and profitable job completion.
• Perform special/complex service work and periodic on-call duties as required.
• Train employees on service-related topics and best practices.
• Conduct quality control inspections and monitor progress of new service staff.
• Develop lead referrals for sales staff.
• Support indoor air quality, controls, and installation teams as needed.
• Assist with administration, dispatch, and on-site evaluation work.
• Perform other duties as assigned.

Skills

Decision making

Communication

Customer service

Problem solving

Time management

Education

High school diploma

Two-year HVAC program

Tools

Diagnostic tools

Job description

Capstone Mechanical in Waco, TX seeks a Senior Service Technician to perform a wide range of HVAC servicing for industrial and commercial customers at our local facility.

Applicants must be authorized to work in the United States on a full-time basis; visa sponsorship is not available. This role involves diagnosing, leading service tasks, training staff, and coordinating with the service team for timely, quality workmanship.