Senior HVAC Service Technician

Capstone Mechanical; Waco (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Capstone Mechanical in our Waco, TX facility seeks a Senior Service Technician to perform a wide range of HVAC servicing for industrial and commercial customers. You will diagnose, repair, and service equipment, lead service teams, and participate in on-call duties as required.

The role requires at least five years of HVAC experience, a two-year HVAC program, a valid driver’s license, strong communication skills, and the ability to train others in service techniques.

Qualifications

• High school graduate with a two-year HVAC program.
• 5+ years HVAC experience in commercial service or installation.
• Strong reading and oral communication with customers, suppliers and colleagues.
• Valid driver's license and ability to operate company vehicles.
• Willingness to learn low-key sales techniques and develop leads.

Responsibilities

• Diagnose and complete HVAC service jobs for industrial/commercial customers.
• Lead a service team to ensure timely, efficient, and profitable work.
• Participate in on-call duties as required and provide training on service topics.
• Coordinate with Service Manager, Dispatch and Parts Runners for job success and referrals.
• Assist with dispatching and on-site evaluation activities.

Skills

Communication skills

Reading skills

Sales aptitude

Time management

Education

High school diploma

Two-year HVAC program

Tools

Diagnostic tools

Recovery equipment

Job description

Located in our Waco, TX facility of Capstone Mechanical the Senior Service Technician is responsible for performing a wide range of HVAC servicing jobs for industrial, commercial customers.

Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer visa sponsorship.

Job responsibilities include

• Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups.
• Must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and the company.
• Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being with service customers, other technicians, the Service Manager, Dispatcher and Parts Runners.
• Assists in the planning, organization, motivation, control and coordination of the departmental jobs, assignments, and sales.
• Leads by example as an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task.
• Performs special and complex service jobs without assistance, including performing periodic on-call duties, as required.
• Trains employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols.
• Conducts quality control inspections of service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight.
• Develops lead referrals for sales staff.
• Conducts non-service, lead-tech level work in support of the indoor air quality, controls, and installation departments, as assigned.
• Assists with administration, dispatching, and on-site evaluation work.
• Other duties as assigned.

Job Qualifications

• High school graduates and graduates of a post-secondary HVAC program of instruction of two or more years in duration.
• Five or more years of successful and full-time HVAC experience, either as a commercial service or commercial installation technician.
• Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with, commercial and industrial customers, suppliers, and other employees.
• Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather.
• Current driver's license and the ability to operate all vehicles in the corporate fleet
• Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts.
• Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.

Physical Demands

• Must be physically able to operate a variety of machinery and equipment including electronic and diagnostic tools, recovery equipment, and various other HVAC equipment.
• Must be able to use body members to work, move or carry objects or materials.
• This position requires: stooping, kneeling, crouching, climbing, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, seeing, talking, hearing, and repetitive motions.
• Must be able to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently.
• Physical demand requirements are at levels of those of medium work.

Work Environment

• This job operates primarily alone on HVAC and boiler equipment in all environments, which includes extreme cold or heat depending on the time of year.
• Vehicles are used as the base of operations.

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Reasonable Accommodation

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company’s business operations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

Capstone Mechanical strives to uphold high standards of fairness, business ethics, and responsible behavior. We also seek to provide outstanding career opportunities for all our employees and to providing employees with a work environment free of discrimination and harassment. Therefore, all employment decisions are based on business needs, job requirements and individual qualifications without regard to anyone’s race, color, religion, gender, national origin, age, physical or mental disability, U.S. military veteran status, marital status, pregnancy, or any other consideration made unlawful by federal, state or local laws. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, Capstone Mechanical will make reasonable accommodations for the known physical and mental limitations of an otherwise qualified individual with a disability who as an employee, if such accommodation will enable the person to perform their job held, unless undue hardship for the company would result or the person poses a direct threat to themselves or others. Any employee who requires an accommodation to perform the essential functions of the job should contact the HR Manager and request such an accommodation(s). The employee should specify what accommodation they believe is needed to perform their job. The HR department will conduct an investigation to identify the barriers that interfere with the equal opportunity of the employee to perform their job. We will identify possible accommodations, if any, that will help eliminate the limitation. If the accommodation is reasonable and will not impose undue hardship, we will make the accommodation. Recruiting, hiring, training, compensation, overtime, job classifications, assignments, working conditions, promotions, demotions, transfers, layoffs, terminations, employee benefits, social and recreational programs and all other terms, conditions and privileges of employment will be administered without regard to race, color, religion, gender, national origin, age, physical or mental disability or U.S. military veteran status, or any other consideration made unlawful by federal, state or local laws. As an equal opportunity employer, we hire without consideration to race, religion, color, national origin, age, gender, marital status, pregnancy, veteran status or disability. We invite you to complete the optional self-identification fields below used for compliance with government regulations and record-keeping guidelines.