Senior HVAC & BAS Field Support Engineer

C14 Automated Logic Corporation; Florida; Híbrido; USD 44.000 - 88.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Retirement benefits

Paid time off

Disability insurance

Life Insurance

Descripción de la vacante

Automated Logic, a Carrier Company, seeks an Associate Field Engineer to join our Florida team. You will start on the ground floor with a clear path to becoming an expert in DDC through hands-on troubleshooting, training, and mentoring.

Willingness to travel and handle fresh technical challenges daily is essential. Our technicians value a work-home culture where you can grow professionally, with opportunities to train, shadow, and support customers across HVAC, lighting, and refrigeration

Formación

• 3+ years of experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS) with High School Diploma.
• 1+ years of experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS) with a Bachelors Degree.
• 2+ years of experience with chiller system operation and central plant fundamentals, including the relationship between chillers, pumps, cooling towers, and building loads.
• 1+ years experience with Microsoft 365 applications.
• Must be able to participate in an On Call rotation. (after onboarding process has been completed)
• Must possess a valid, current Driver's License and be insurable by the company's insurance carrier.
• Ability to lift items up to 50 lbs and perform physical tasks such as squatting and climbing for extended periods.
• Capable of working over 8 feet above grade and proficient in the use of ladders and motorized lift equipment.

Responsabilidades

• Complete paperwork on time, including posting of work orders, logging of incoming calls, commissioning documentation, and other required updates.
• Understanding and reviewing technical documents such as wiring diagrams, as-builts, exc.
• Support and provide superior service via calls, e-mails, tickets, and special projects.
• Analyze different systems and energy data to find potential for energy optimization.
• Understanding the operation of field level equipment's and coordination with field operations team.
• Support multiple customers following customized procedures and protocols for each.
• Use questioning and listening skills that support effective telephone communication.
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Understand the impact of attitude in handling calls professionally.
• Apply the elements of building positive rapport with different types of customers over the phone.
• Display time flexibility towards shifts as per work floor requirements.
• Document processes and procedures to efficiently deliver superior support and first call resolution.
• Provide training, shadowing, coaching in person and virtually to other team members.
• Provide startup, commission, and re-commission of customer HVAC, lighting, and refrigeration systems.

Conocimientos

HVAC experience

Building Automation

Diagnostics

Educación

High School Diploma

Bachelor's Degree

Herramientas

BACnet IP

Modbus

IP networking

Microsoft 365

Descripción del empleo

Automated Logic, a Carrier Company, seeks an Associate Field Engineer to join our Florida team. You will start on the ground floor with a clear path to becoming an expert in DDC through hands-on troubleshooting, training, and mentoring.

Willingness to travel and handle fresh technical challenges daily is essential. Our technicians value a work-home culture where you can grow professionally, with opportunities to train, shadow, and support customers across HVAC, lighting, and refrigeration