Senior HR Tech Product Analyst — AI & Analytics

CVS Health

Cheyenne (WY)

On-site

USD 65,000 - 173,000

Full time

9 days ago

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Job summary

CVS Health - HR Technology is seeking a Sr. Analyst to shape and support technology products that power our HR experience. You will translate capability needs into clear requirements and collaborate with developers to deliver reliable releases.

In this role you will research market trends, propose ideas, and help set product direction while building strong relationships across the enterprise and with customers. This position is full-time with a strong benefits package.

Qualifications

5+ years of experience in the technology industry.
3+ years in a technology product organization.
3+ years with public cloud platforms (e.g., Google Cloud Platform, Microsoft Azure).
3+ years of hands‑on experience with Jira and Confluence.
2+ years demonstrating excellent written and verbal communication skills.
2+ years delivering presentations to large audiences.
2+ years collaborating with large, cross‑functional teams.
2+ years adapting to shifting priorities in high‑pressure or sensitive contexts.
1+ year working with AI productivity tools such as Claude and Microsoft Copilot.

Responsibilities

Define requirements: Gather, analyze, and document business and technical requirements. Write clear user stories and acceptance criteria, and keep the backlog prioritized in Jira.
Create and maintain documentation: Build and update product playbooks, help content, release notes, FAQs, and user guides in Confluence.
Support the release cycle: Coordinate release planning, testing, and readiness. Communicate changes to stakeholders and customers, and help with post-release follow-up.
Partner with delivery teams: Work daily with developers, scrum masters, and scrum teams. Take part in sprint ceremonies and help resolve questions and blockers.
Be the voice of the customer: Serve as the main point of contact for platform users. Gather feedback, handle questions and escalations, and translate what you hear into product improvements.
Research and innovate: Track market trends, competitor offerings, and emerging AI and data capabilities, and bring ideas to the team.
Contribute to planning: Help build quarterly and annual product roadmaps and plans, including priorities, dependencies, and success measures.
Present and communicate: Create polished presentations on product capabilities, roadmaps, and results, and present them to leadership and large audiences.
Collaborate across the enterprise: Build connections with other teams and business areas to align efforts, share knowledge, and find opportunities for reuse.
Manage multiple priorities: Support several products at once, staying composed and professional in high-pressured or sensitive contexts.