Senior HR Process & Solutions Consultant

ThermoFisher Scientific; Waltham (MA); On-site; USD 94,000 - 135,000; Full time

Benefits offered by this job

Total Rewards package

PTO 120 hours + holidays

Parental leave

401(k) plan

Employee stock purchase plan (ESPP)

Job summary

Thermo Fisher Scientific is seeking a Senior HR Process & Solutions Consultant to join our HR Service Delivery team in the United States. The role bridges HR and technology, translating business needs into practical, technology-enabled solutions and driving execution across global HR programs.

You will collaborate with HR Digital, HRTS, and other stakeholders to design scalable solutions, optimize processes, and enable automation while ensuring a strong colleague experience.

Qualifications

• Minimum education: Bachelor's Degree.
• 5-8+ years in HR Operations, HR Technology, HR consulting, or related roles.
• Experience driving execution in cross-functional environments.
• Experience with HR systems (Workday preferred; ServiceNow a plus).
• Ability to translate business needs into requirements and support delivery.

Responsibilities

• Lead small to mid-sized initiatives or workstreams within larger HR programs.
• Diagnose problems across process, policy, and systems.
• Translate business needs into clear requirements, process flows, and actionable solutions.
• Create and manage requirements, process documentation, and implementation plans.
• Partner with HR Digital and HRTS to design, deliver, and improve scalable solutions.
• Own workstreams from problem identification through implementation and adoption.
• Balance complexity with pragmatic tradeoffs to maintain momentum.
• Serve as trusted partner to HR stakeholders and shape feasible solutions.

Skills

Drive execution

HR Operations

HR Technology

HR consulting

Workday

ServiceNow

Process design

Automation

Stakeholder management

Cross-functional collaboration

Education

Bachelor's Degree

Tools

Workday

ServiceNow

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

About the Role

We are seeking a Senior HR Process & Solutions Consultant to join our HR Service Delivery organization. This role sits at the intersection of HR, process design, and technology-focused on improving how work gets done across our global HR ecosystem, with a strong focus on enhancing both operational effectiveness and colleague experience.

This is not a traditional HR role and not a pure HRIS role. You will act as a bridge between HR stakeholders and HR Technology/Digital teams , translating business needs into practical, technology-enabled solutions.

You will drive execution , owning workstreams, moving initiatives forward in ambiguous environments, and delivering measurable improvements to process, systems, and colleague experience.

What You’ll Do

Drive Solutions & Delivery

• Lead small to mid-sized initiatives or workstreams within larger HR programs

• Diagnose problems across process, policy, and systems

• Translate business needs into clear requirements, process flows, and actionable solutions

• Create and manage requirements, process documentation, and implementation plans

• Partner with HR Digital and HRTS to design, deliver, and continuously improve scalable solutions and outcomes

• Take ownership of assigned workstreams and drive solutions from problem identification through implementation and adoption

• Maintain momentum by simplifying complex problems and making pragmatic tradeoffs

Bridge HR and Technology

• Serve as a trusted partner to HR stakeholders, including HR COEs and other partners

• Work closely with HR Digital and HRTS to understand the business case, validate feasibility, and shape solutions

• Ensure alignment between user experience, process design, and system capabilities

• Confidently navigate and influence across both business and technical audiences

Improve Process & Enable Automation

• Identify opportunities to simplify, standardize, optimize, and improve HR processes and colleague experiences

• Evaluate when to leverage automation vs. human intervention, especially in sensitive or complex scenarios

• Contribute to scalable, future-ready HR service delivery models

Deliver Technology-Enabled Change

• Support implementation and optimization of Workday, ServiceNow, and related tools

• Lead or support User Acceptance Testing (UAT), including test design and execution across a variety of stakeholders

• Support Workday release cycles by reviewing new functionality and assessing business impact

• Assess impact of system updates and new functionality

• Partner on automation and digital initiatives, including responsible and practical AI-enabled solutions

• Identify and design automation opportunities with clear exception handling

• Design solutions with appropriate human-in-the-loop controls

What You Bring

• Minimum education: Bachelor's Degree

• 5-8+ years in HR Operations, HR Technology, HR consulting, or related roles

• Proven ability to drive execution and deliver results in cross-functional environments

• Experience working with HR systems (Workday preferred; ServiceNow a plus)

• Experience translating business needs into requirements and supporting delivery

• Strong stakeholder management and influencing skills

• Ability to operate independently and move work forward in ambiguity

• Practical understanding of automation, workflows, and emerging technologies

• Sound judgment to balance efficiency, risk, and colleague experience

Why This Role Matters

You will play a key role in advancing a digital-first HR model-connecting business needs with process and technology solutions and ensuring the right balance between automation, operational effectiveness, and human judgment.

Compensation and Benefits

The salary range estimated for this position based in Pennsylvania is $93,800.00-$135,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.