Executive IT Support Liaison

ThermoFisher Scientific; Waltham (MA); On-site; USD 92,000 - 122,000; Full time

Job summary

Thermo Fisher Scientific is seeking an Executive IT Support Liaison to ensure seamless technology for our executive team. You’ll provide dedicated IT support, manage devices, and coordinate with Global IT standards to enable secure, efficient leadership operations.

Responsibilities include managing equipment setup for leadership meetings, monitoring ticketing dashboards, and advising on standard processes. Travel <25% and a focus on white-glove service are expected.

Qualifications

• Bachelor’s degree in a technical or related field is preferred but not required.
• Superior work ethic.
• “customer first” attitude.
• You are innovative.
• You provide “white-glove” treatment to colleagues.
• You enjoy meeting people and building relationships with colleagues.
• You have a sense of urgency—but also the ability to keep your cool.
• You are punctual!
• You are enthusiastic about learning new technologies and processes.
• You can work with minimum supervision and be self-motivated.
• You are agile at finding the right solution in any situation.
• Maintain adaptability.
• Build and document day-to-day process.
• Travel Requirement: <25%

Responsibilities

• Leverage PPI to enable constant improvement.
• Provide regular updates to management as requested by lead.
• Monitor the ticketing system and executive support dashboard to ensure assistance is provided in a timely manner.
• Deploy, support and tackle issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V and multifunction devices.
• Advise executive colleagues on technology standard processes and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations.
• Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful and by showing a sense of urgency and professionalism.
• Assisting and providing support to leadership team and executive admins leading up to and during all meetings with set up and monitoring

Skills

Superior work ethic

Customer first attitude

Innovative

White-glove treatment

Relationship building

Sense of urgency

Punctual

Eagerness to learn

Self-motivated

Adaptive

Build & document processes

Clear communication

Education

Bachelor’s degree in technical or related field (preferred)

Tools

Windows 11

Office 365

Microsoft Teams

iOS devices

ServiceNow

PowerBI

Mac hardware/OS

PC hardware/OS

Video conferencing hardware

Dell/Mac

iPhone/iPad

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

As an Executive IT Support Liaison, you will play a crucial role in ensuring the seamless functioning of technology and information systems for our organization's executive team. You will be the primary point of contact for high-level executives, providing them with dedicated IT support and assistance. Your responsibilities will encompass technical support, troubleshooting, communication, security, and overall technology management for executives. Most meaningfully you partner with our executive team to help assist in our mission to enable our customers to make the world healthier, cleaner and safer.

Key Responsibilities

• Leverage PPI to enable constant improvement

• Provide regular updates to management as requested by lead

• Monitor the ticketing system and executive support dashboard to ensure assistance is provided in a timely manner

• Deploy, support and tackle issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V and multifunction devices

• Advise executive colleagues on technology standard processes and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations

• Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful and by showing a sense of urgency and professionalism

• Assisting and providing support to leadership team and executive admins leading up to and during all meetings with set up and monitoring

Requirements / Qualifications

• Bachelor’s degree in a technical or related field is preferred but not required . Candidates with relevant hands-on experience or demonstrated success in a related role are strongly encouraged to apply

• You have Superior work ethic

• “customer first” attitude

• You are innovative

• You provide “white-glove” treatment to colleagues

• You enjoy meeting people and building relationships with colleagues

• You have a sense of urgency—but also the ability to keep your cool

• You are punctual!

• You are enthusiastic about learning new technologies and processes

• You can work with minimum supervision and be self-motivated

• You are agile at finding the right solution in any situation

• Maintain adaptability

• Build and document day-to-day process

• Travel Requirement: <25%

Technical:

• Using and supporting Windows 11, Office365 Products, Microsoft Teams, iOS devices

• Experience in ServiceNow

• Accessing/Analyzing Data in PowerBI

• Mac Hardware/OS, PC Hardware/OS

• Video Conferencing hardware

• Townhall/Event Production

• Dell/Mac

• iPhone/iPad

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for those requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the process.

• This telephone line is reserved solely for those with disabilities requiring accessibility assistance or an accommodation when applying for jobs. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $91,700.00–$122,200.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.