Sr. Lab Services Specialist

Socket.dev; Foster City (CA); On-site; USD 77,366,000 - 83,097,000; Full time

Benefits offered by this job

Healthcare

Paid time off

401(k)

Job summary

Thermo Fisher Scientific is seeking a Sr. Lab Services Specialist to coordinate critical lab support activities, including freezer defrost and calibration services, for our Unity Lab Services team.

You will serve as the main point of contact for customers and vendors, manage service requests, and ensure activities are conducted safely and efficiently per SOPs and GMP standards. The role emphasizes independent work at customer sites, training others, and contributing to continuous improvement

Qualifications

• GxP environment or laboratory setting experience preferred.
• Proficiency with Microsoft 365 applications (Excel, Outlook, Teams).
• Excellent verbal and written communication skills in English.

Responsibilities

• Coordinate and oversee lab support services to ensure timely execution and continuity of operations.
• Serve as primary contact for customers and vendors, coordinating requests and addressing issues.
• Independently manage daily service activities with limited supervision to meet site objectives.

Skills

MS 365

Detail oriented

Safety-first

English comms

Education

High school diploma or equivalent

Tools

Work order apps

Intranet

SharePoint

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Discover Impactful Work:

Join our dedicated Unity Lab Services team as a Sr. Lab Services Specialist, where we provide seamless support tailored to our customers' unique needs. In this role, you will coordinate critical lab support activities, including freezer defrost services, backup freezer management, pipette calibration and repair, and lab coat services. You will serve as a primary point of contact for customers and vendors, independently managing service requests, resolving issues, monitoring performance, and ensuring activities are completed safely, efficiently, and in accordance with established procedures.

A day in the Life:

• Coordinate and oversee laboratory support services, including freezer defrost activities, backup freezer assignments, pipette calibration and repair, and lab coat services, ensuring timely execution and continuity of customer operations.
• Serve as a primary point of contact for customers and vendors, providing professional and responsive support, coordinating service requests, addressing concerns, resolving issues within established turnaround times, and escalating risks or service disruptions as appropriate.
• Independently manage daily service activities and priorities, exercising sound judgment and utilizing available resources to meet customer requirements, service expectations, and site objectives with limited supervision.
• Maintain, analyze, and reconcile operational records, work orders, reports, and performance metrics to ensure customer and Thermo Fisher Scientific requirements are met; communicate results, trends, and potential issues to site leadership and applicable stakeholders.
• Promote a safe, compliant, and quality-focused work environment by following applicable Best Practices, SOPs, GMP requirements, and work instructions; completing required training; and supporting safety initiatives, Job Hazard Assessments (JHAs), PPE assessments, and development or maintenance of work instructions.
• Provide technical expertise, guidance, and training to team members, supporting knowledge transfer, consistent execution of processes, employee development, and adoption of new or updated policies, procedures, and systems.
• Support and lead continuous improvement and site initiatives, including Practical Process Improvement (PPI), cost-savings opportunities, process improvements, training activities, team meetings, documentation, and individual or cross-functional projects.
• Collaborate effectively across diverse teams and represent Thermo Fisher Scientific professionally in all customer interactions while effectively utilizing client and Thermo Fisher Scientific systems, including work order applications, Intranet resources, SharePoint, and other applicable business tools.

Keys to Success:

Education

High school diploma or equivalent required.

Experience

Good x Practice (GxP) environment or laboratory setting experience preferred

Knowledge, Skills, Abilities

• Proficiency with Microsoft 365 applications (Excel, Outlook, Teams).
• Strong attention to detail, organizational skills, and a safety-first approach.
• Excellent verbal and written communication skills in English.

Physical Requirements / Work Environment

• The role primarily involves working independently at customer sites, which may include areas with chemical-based allergens like penicillin and tetracycline.
• Personal protective equipment, such as lab coats, coveralls, facemasks, and steel-toe shoes, is often required.
• The position requires regular lifting of 30-40 lbs (up to 50 lbs occasionally) and using equipment like pushcarts and forklifts to move up to 100 lbs.
• Standing, walking, reaching, and bending are frequent activities, sometimes in varied temperature environments.
• Overtime work may also be necessary.
• As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher’s criteria.

Benefits

We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Compensation and Benefits

The hourly pay range estimated for this position based in California is $27.00–$29.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards