Senior HR Partner: Employee Relations & Coaching

Engaged Companies; Parkville (MO); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Engaged Companies is seeking a Manager of Human Resources to serve as a senior HR partner and escalation point for employee relations, investigations, and performance management. The role promotes policy consistency and partners with leaders to resolve issues promptly and fairly while building HR capability and scalable programs.

The position requires a Bachelor's degree in HR or related field, 5+ years of HR experience, and experience handling complex, multi-state matters; SHRM/PHR

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred; equivalent relevant experience may be considered.
• Five or more years of progressive human resources experience, including substantial responsibility for employee relations, investigations, performance management, and manager consultation.
• Experience independently managing complex and sensitive employee matters in a multi-state or similarly complex environment preferred.
• Prior experience coaching or developing HR team members preferred.

Responsabilités

• Serve as the first point of escalation for employee relations matters, including performance concerns, policy interpretation, workplace conflict, attendance issues, and employee complaints.
• Lead fair, timely, and well-documented workplace investigations; assess findings, recommend appropriate action, and escalated issues.
• Coach managers through performance management, corrective action, performance improvement plans, difficult conversations, and involuntary employment decisions to promote consistency and sound judgment.
• Partner with the Director of Human Resources and legal counsel on high-risk employee relations matters, claims, agency charges, litigation support, and other sensitive issues.
• Maintain accurate employee-relations and performance case records; monitor themes, response times, outcomes, and risk indicators to identify opportunities for proactive training or process improvement.
• Develop and deliver practical manager resources and training on documentation, feedback, performance expectations, policy application, respectful workplace practices, and effective escalation to HR.
• Provide structured coaching and progressive employee-relations exposure to HR team members, including review of documentation, lower-risk consultations, complaint intake, and selected case ownership based on demonstrated readiness.
• Advise on leave, accommodation, benefits, payroll, recruiting, onboarding, and HR operations issues when they present elevated employee-relations, compliance, or organizational risk; coordinate handoffs with the appropriate HR owner.
• Support consistent implementation of HR policies and procedures and recommend updates based on recurring issues, operational needs, and changes in employment requirements.
• Partner with the Director on organizational change, workforce planning, talent reviews, succession discussions, engagement initiatives, and other projects requiring strong operational HR judgment.
• Use HR technology, reporting, automation, and AI-enabled tools responsibly to improve service delivery, documentation quality, employee self-service, and team capacity.
• Assist with all other aspects of the Human Resources function, including benefits, reporting, payroll, maintaining the HRIS, and recruiting.

Connaissances

Employee relations

Workplace investigations

Performance management

Manager coaching

Policy interpretation

Training & development

Data analysis

HR policies

Communication

Formation

Bachelor's degree in Human Resources or related field

Professional HR certification (SHRM-CP/SHRM-SCP/PHR/SPHR) preferred

Outils

Microsoft Office

HRIS

Description du poste

Engaged Companies is seeking a Manager of Human Resources to serve as a senior HR partner and escalation point for employee relations, investigations, and performance management. The role promotes policy consistency and partners with leaders to resolve issues promptly and fairly while building HR capability and scalable programs.

The position requires a Bachelor's degree in HR or related field, 5+ years of HR experience, and experience handling complex, multi-state matters; SHRM/PHR