Senior HR Generalist: Employee Relations & Policy Expert

Aramark Correctional Services; Norman (OK); On-site; USD 65,000 - 75,000; Full time

Job summary

Aramark is seeking an HR Generalist Sr. Analyst to support managers and employees with HR policies, investigations, and relations. You will help resolve workplace matters and promote positive employee relations.

Responsibilities include handling escalations, interviewing, coordinating leave cases, and ensuring compliance with employment laws. Proficiency with Microsoft Office and confidentiality are essential; bilingual skills are a plus.

Qualifications

• 2+ years of experience in employee relations or related experience.
• Bachelor's degree in HR or equivalent experience.
• Strong written and verbal communication skills; able to communicate with tact and diplomacy
• Ability to influence others on policies, practices, and procedure
• Effective at capturing and synthesizing information from multiple parties
• Solid understanding of employment laws
• Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner
• Proficient in Microsoft Office and experience with case management technology preferred
• Bilingual preferred

Responsibilities

• Resolve general employee relations issues; provide direction and recommendations to all levels of leadership, ensure fairness and consistency of policy and practice.
• Provide consultation to managers on policies and compliance regarding employment-related matters.
• Investigate and resolve employee complaints, issues, and concerns regarding employment practices originating from the employee hotline and other sources.
• Conduct interviews and prepare relevant documentation using investigation guidelines.
• Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.
• Interact with internal (COs, Field HR) and external resources (vendors) to acquire needed information to lead work to completion.
• Coordinate all leave of absence cases to include general administration, comprehensive case management, and compliance with all related policies and employment laws.
• Review dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)
• Assist with HR projects and initiatives as the need arises; audit SharePoint site to ensure information is current and accessible.

Skills

Employee relations

Policy interpretation

Communication skills

Confidentiality

Influence others

Bilingual (preferred)

Education

Bachelor’s degree in HR

Tools

Microsoft Office

Case management software

SharePoint

Job description

Aramark is seeking an HR Generalist Sr. Analyst to support managers and employees with HR policies, investigations, and relations. You will help resolve workplace matters and promote positive employee relations.

Responsibilities include handling escalations, interviewing, coordinating leave cases, and ensuring compliance with employment laws. Proficiency with Microsoft Office and confidentiality are essential; bilingual skills are a plus.