Senior HR Content Strategist: Self-Service & AI

RaceTrac, Inc.; Atlanta (GA); Vor Ort; USD 85.000 - 110.000; Vollzeit

Zusammenfassung

RaceTrac, Inc. seeks a Senior HR Content Specialist to create and maintain employee-facing knowledge content supporting HR self-service for over 16,000 employees.

You will partner with HR SMEs, Content Owners, and the HRSD Product Owner to ensure accurate information through ServiceNow HRSD and EmployeeWorks. You will manage content lifecycle, apply governance, plain-language writing, and search optimization to improve findability and usefulness, leveraging AI interactions and

Qualifikationen

• Five to seven years of experience in Human Resources, Communications, Content Management, Knowledge Management, or related field.
• Experience creating and maintaining employee-facing content.
• Ability to work independently and manage competing priorities with minimal direction.
• Strong writing, editing, proofreading, and communication skills.
• Excellent attention to detail and organizational skills.
• Strong relationship-building with stakeholders across HR and business.
• Interest in learning and using AI tools to improve content quality and efficiency.

Aufgaben

• Manage HR knowledge content in ServiceNow HRSD and EmployeeWorks across its lifecycle.
• Maintain accurate, current, employee-facing content and ensure usability and consistency.
• Organize content for improved usability and access to HR information.
• Partner with HR Owners and Centers of Excellence to reflect HR policies and processes.
• Lead content reviews, approvals, and publishing in line with governance standards.
• Apply content standards, templates, and knowledge-management processes to improve quality.

Kenntnisse

Content management

Knowledge management

Strong writing

Communication

Project management

HR content experience

Tools

ServiceNow HRSD

EmployeeWorks

Jobbeschreibung

RaceTrac, Inc. seeks a Senior HR Content Specialist to create and maintain employee-facing knowledge content supporting HR self-service for over 16,000 employees.

You will partner with HR SMEs, Content Owners, and the HRSD Product Owner to ensure accurate information through ServiceNow HRSD and EmployeeWorks. You will manage content lifecycle, apply governance, plain-language writing, and search optimization to improve findability and usefulness, leveraging AI interactions and