Senior HR Knowledge Architect | Self-Service Content & AI

RaceTrac Petroleum, Inc.; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

RaceTrac Petroleum, Inc. is seeking a Senior HR Content Specialist to create and maintain employee-facing knowledge content that supports HR self-service for more than 16,000 employees.

You will partner with HR subject matter experts, Content Owners, Centers of Excellence, and the ServiceNow HRSD Product Owner to ensure employees can easily find accurate information through HRSD and EmployeeWorks. The role manages knowledge content from drafting through retirement, applying governance, plain

Qualifications

• Five to seven years of experience in Human Resources, Communications, Content Management, Knowledge Management, or a related field.
• Experience creating and maintaining employee-facing content.
• Demonstrated ability to work independently, manage competing priorities with minimal direction, and drive content initiatives from concept through execution.
• Strong writing, editing, proofreading, and communication skills.
• Excellent attention to detail and organizational skills.
• Strong relationship-building skills and the ability to work effectively with stakeholders across Human Resources and the business.
• Interest in learning and using AI tools to improve content quality and efficiency.

Responsibilities

• HR Knowledge Content Management: Manage HR knowledge content in ServiceNow HRSD and EmployeeWorks, including creating, updating, publishing, auditing, and retiring content.
• Content Partnership & Governance: Partner with HR Content Owners and Centers of Excellence to ensure content accurately reflects HR policies, programs, and processes.
• Employee Self-Service & Content Optimization: Create and optimize employee-facing content that is clear, concise, searchable, accessible, and designed to support self-service.
• AI-Enabled Content Experiences: Design and maintain content that supports AI-powered employee experiences and virtual-assistant interactions.
• Content Analytics & Continuous Improvement: Analyze content performance, search trends, employee feedback, and AI interactions to identify opportunities for improvement.

Skills

Writing & editing

Content management

Knowledge management

Stakeholder management

AI tools curiosity

Tools

ServiceNow HRSD

EmployeeWorks

Job description

RaceTrac Petroleum, Inc. is seeking a Senior HR Content Specialist to create and maintain employee-facing knowledge content that supports HR self-service for more than 16,000 employees.

You will partner with HR subject matter experts, Content Owners, Centers of Excellence, and the ServiceNow HRSD Product Owner to ensure employees can easily find accurate information through HRSD and EmployeeWorks. The role manages knowledge content from drafting through retirement, applying governance, plain