Senior Housing Officer

Pinnacle Group; Colchester (VT); Hybrid; USD 40,000 - 48,000; Full time

Benefits offered by this job

Company vehicle

Private medical insurance

Cycle to Work Scheme

Employee Assistance Programme

Job summary

Pinnacle Group is seeking a Senior Housing Officer to join our Homes Team within the Pinnacle Service Families division. You will champion a customer-first approach and oversee a team of 10 Housing Officers, visiting across patches to maintain high housing standards.

The role supports Defence Infrastructure Organisation contracts, engaging with military personnel and local agencies. It is a full-time hybrid position requiring travel across the region; a UK driving licence is essential and an

Qualifications

• Minimum 2 years' experience in housing management or related operational roles.
• Full driving licence for at least 12 months.
• Ability to build relationships with diverse stakeholders including military, agencies and partners.
• Strong organisational and problem-solving skills.

Responsibilities

• Ensure occupancy standards are met and recharges allocated using audits, coaching and feedback.
• Deliver sensitive regional housing services while families reside in their homes, including ANDA supports.
• Plan and monitor housing officer schedules and changes, ensuring time for appointments (60%) and engagement (40%).
• Lead moves across regions and support in other regions as needed (UK travel).
• Raise and monitor health and safety concerns impacting service families.

Skills

Housing management

Operational capability

Communication skills

Stakeholder engagement

Team supervision

Job description

Pinnacle Group are looking for a Senior Housing Officer to join our Homes Team within our Pinnacle Service Families division to champion a customer-first approach, focusing on enhancing the lived experience of service families throughout their occupancy, ensuring high standards are maintained across the housing management services. In this role, you will support the Area Manager in the supervision of a team of 10 Housing Officers, travelling out to visit them across their respective patches.

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well‑managed services and advocating for their needs in everything we do.

The ideal candidate will bring proven experience in housing management and strong operational capability, with the confidence to support and guide Housing Officers. They will demonstrate excellent organisational skills, strong communication, and the ability to engage professionally with a wide range of stakeholders including military personnel, local agencies and industry partners. They will act as a visible leader across the patch, helping to embed a positive, values‑driven culture.

This is a full-time, hybrid role requiring frequent travel across the areas of Norfolk, Cambridgeshire, Bury St Edmunds, Ipswitchm Colchester and Saffron Warden. There will be an EV provided. An electric company vehicle is provided, so a full UK driving licence is essential.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people‑first organisation with a values‑driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities;

• Ensure occupancy standards are met and recharges allocated as appropriate using a combination of personal audits, staff training, coaching and analysis of complaints and other feedback from stakeholders.
• Ensure excellent and sensitive regional housing services are delivered while families are living in their homes including where aids and adaptations (ANDA) are required and there are welfare/support needs.
• In consultation with the Area Manager plan, monitor daily and approve housing officer dairies in long term scheduling and short notice changes (sickness) ensuring that housing officers have sufficient time for standard appointments (60% of their time) and to improve the lived experience of families, their community/patch and to engage with stakeholders (40% of their time).
• In consultation with the regional management team, plan for and lead large scale and sometimes short notice moves in your area and support this in other regions (may require UK travel).
• Contribute to ensuring families and the areas where they live receive a comprehensive and holistic patch service by raising, reporting, and monitoring to a successful conclusion any health and safety concerns or issues which impact on service families lived experience in their homes and or the areas they live in.
• Liaise, engage, and work in partnership with a range of internal and external stakeholders such as local agencies, charities, support providers, military liaison officers, family federations, service hubs and statutory authorities to deliver joined up support and services to families.
• Liaising with the Customer Solutions Manager to ensure complaints, councillor and member of parliament enquiries are investigated and resolved with any immediate learning being addressed within the team and service.
• Being responsible for the day-to-day supervision of Pinnacle staff both mobile and based in offices ensure the highest standards of Health and Safety for staff and families.
• Ensure that all national and local policies, procedures, and processes are implemented consistently across the area.

Key requirements:

• Minimum 2 years-experience of working in an operational environment, housing management, customer or community-based services.
• Full driving licence for a minimum of 12 months
• Confidence in forming effective working relationships with a diverse range of people, including working inclusively and as part of a team.
• Demonstrated ability to support and guide colleagues, with strong organisational and problem‑solving skills.
• Excellent communication and relationship‑building skills with diverse stakeholders, including service families and military representatives.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Vehicle

Senior Housing Officer

Company: Pinnacle Group Limited Salary: £32,960 to £32,960 a year Hours: Full-time Location: Colchester, CO2 9PZ Job type: Permanent Posting date: 9 Nov 2026 Closing date: 8 Dec 2026

Summary

Pinnacle Group are looking for a Senior Housing Officer to join our Homes Team within our Pinnacle Service Families division to champion a customer-first approach, focusing on enhancing the lived experience of service families throughout their occupancy, ensuring high standards are maintained across the housing management services. In this role, you will support the Area Manager in the supervision of a team of 10 Housing Officers, travelling out to visit them across their respective patches.

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well‑managed services and advocating for their needs in everything we do.

The ideal candidate will bring proven experience in housing management and strong operational capability, with the confidence to support and guide Housing Officers. They will demonstrate excellent organisational skills, strong communication, and the ability to engage professionally with a wide range of stakeholders including military personnel, local agencies and industry partners. They will act as a visible leader across the patch, helping to embed a positive, values‑driven culture.

This is a full-time, hybrid role requiring frequent travel across the areas of Norfolk, Cambridgeshire, Bury St Edmunds, Ipswitchm Colchester and Saffron Warden. There will be an EV provided. An electric company vehicle is provided, so a full UK driving licence is essential.

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