Neighbourhood Housing Officer

Incommunities; Pennsylvania; On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

£1,000 Essential car user allowance /年

Social Housing Pension Scheme with up‑

28 days annual leave + bank holidays

Training and qualifications

Employee wellbeing site discounts

Cycle to work scheme

Local gym discounts

Job summary

Incommunities is seeking a Neighbourhood Housing Officer to deliver a high-quality housing management service across a dispersed patch including Keighley, Ilkley and Bradford. You will conduct estate and home inspections, support customers, and work with partners to maintain safe and welcoming neighbourhoods.

The role requires 80% field time, a full driving licence, and strong customer service and data analysis skills. DBS checks and visa restrictions apply.

Qualifications

• Experience of dealing with customers face to face in a housing related role.
• Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities.
• Knowledge of dealing with anti-social behavior complaints
• A passion for delivering excellent customer service and making a difference to the peoples lives.
• Awareness of customers diverse needs
• Flexible and adaptable approach to a changing and varied workload
• Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences.
• Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages.
• Excellent organisation, project management and time management skills
• Ability to prioritise, manage your own workload and to meet deadlines
• Self-motivated, driven and skilled at taking ownership
• Commutable distance of Bradford as you will be covering a dispersed patch across Keighley, Ilkley and Bradford
• You’ll spend 80% of your time on patch so full driving licence and own transport is required to fulfil the role
• Applicants must have the right to work in the UK, we are not able to provide visa sponsorship.

Responsibilities

• Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled.
• Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live.
• Spend 80% of your time out in our neighbourhoods.
• Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas.
• Complete property inspections and tenancy checks to ensure tenancy obligations are being adhered to and tenancy records are up to date.
• Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches.
• Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals.
• Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements.
• Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customers
• Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations .
• Work and contribute to investment/other projects when required.
• Proactively and effectivelyrespond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction.
• Ensure all services are delivered in a tailored manner taking into account our customers diverse needs.
• Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents.
• Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives

Skills

Face-to-face customer service

Stakeholder engagement

ASB handling

Customer service passion

Diversity awareness

Flexibility

Clear communication

Data collection/analysis

Project management

Prioritisation

Self-motivation

Driving licence

Right to work in UK

Tools

MS Office

Job description

We are currently recruiting a new Neighbourhood Housing Officer to join us on a permanent basis. You will deliver a high quality housing management service, making a real difference to our customers and the communities that they live in. This will include completing estate and home inspections, supporting our customers, vast partnership working and dealing with ASB across your patch.

This is a district wide role.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

In 2024, we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Deliver a high-quality housing management service that helps customers to live well and enjoy their home and neighbourhood by offering assistance and ensuring that Incommunities duties as a landlord are fulfilled.
• Co-ordinate a full range of housing services, to ensure that our neighbourhoods are clean, safe, welcoming places where people want to live.
• Spend 80% of your time out in our neighbourhoods.
• Take ownership for your neighbourhood patch, ensuring services are delivered to a high standard and identifying where works are required on properties and common areas.
• Complete property inspections and tenancy checksto ensure tenancy obligations are being adhered to and tenancy records are up to date.
• Identify when customers are not meeting their tenancy obligations and put in place action plans to resolve, including the management of ASB and tenancy breaches.
• Identify any support needs for individual customers and refer internally or externally as necessary, including making safeguarding referrals.
• Ensure that risks, including gas and electrical compliance and fire safety are identified and managed in accordance with regulatory requirements.
• Develop and co-ordinate neighbourhood action plans, with the wider business and in consultation with customers
• Proactively develop and sustain positive working relationships with key stakeholders to deliver safe and clean neighbourhoods, this includes partnerships with local police, local authorities and other agencies/organisations .
• Work and contribute to investment/other projects when required.
• Proactively and effectivelyrespond to and reduce complaints, ensuring a focus on de-escalation and an improvement in customer satisfaction.
• Ensure all services are delivered in a tailored manner taking into account our customers diverse needs.
• Make a positive contribution to your neighbourhoods by identifying where local investment could contribute to the prevention of crime and ASB or where adult and youth enrichment activities could improve the lives of residents.
• Develop knowledge and awareness of social housing and community issues including case law, best practice, current legislation and national initiatives

• Experience of dealing with customers face to face in a housing related role
• Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities.
• Knowledge of dealing with anti-social behavior complaints
• A passion for delivering excellent customer service and making a difference to the peoples lives.
• Awareness of customers diverse needs
• Flexible and adaptable approach to a changing and varied workload
• Demonstrable experience in the ability to write and communicate clearly and appropriately to different audiences.
• Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages.
• Excellent organisation, project management and time management skills
• Ability to prioritise, manage your own workload and to meet deadlines
• Self-motivated, driven and skilled at taking ownership
• Commutable distance of Bradford as you will be covering a dispersed patch across Keighley, Ilkley and Bradford
• You’ll spend 80% of your time on patch so full driving licence and own transport is required to fulfil the role
• Applicants must have the right to work in the UK, we are not able to provide visa sponsorship.

A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

• Salary ranges from £33,646 up-to £37,498 depending on experience
• £1,000 Essential car user allowance per year plus mileage
• Social Housing Pension Scheme with up to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membershipAccess to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support
  

Join Our Team!

We’re looking for great people to join us! AtIncommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know thatdiverse perspectives make us stronger.

Based inBradford, a city known for its rich cultural diversity, we servevibrant communities. As a social housing provider, we’re passionate about making a real difference by providingsafe, affordable homesandimproving lives.

Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance, just let us know.

We’re proud to be aMindful Employer, committed to mental health and wellbeing. We also hold the‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.