Senior Housing Admin & Resident Services Clerk

The Salvation Army; Eureka (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

The Salvation Army's Silvercrest Senior Residences in Eureka, CA is seeking an administrative assistant to support resident services and office operations. You will handle applications, eligibility information, maintain records, process work orders, and coordinate communications with residents and staff.

Candidates should have strong interpersonal and organizational skills, be able to maintain confidentiality, and communicate clearly in writing and verbally.

Qualifications

• Must have high level of interpersonal skills to handle sensitive and confidential situations.
• Strong analytical skills to gather data for reports, find solutions to admin problems, and prioritize work.
• Knowledge of basic office skills, such as answering phones, filing, faxing, sort mail, and knowledge of standard office equipment.
• Strong organizational skills and problem-solving skills.
• Ability to communicate professionally and accurately, both verbally and in writing.

Responsibilities

• Receives applications from prospective residents and explain eligibility requirements. Keeps application packets accurate and up to date. Prepares and maintains move-in and move-out inspection packets.
• Process applications for occupancy in accordance to HUD and Fair Housing regulations.
• Assist in performing income certification, re-certification, and verification functions.
• Keeps office files, records, and reference materials in neat and accurate order. Maintains resident files in neat order in accordance with established filing systems.
• Process requests for maintenance work orders from residents according to established maintenance policies.
• Assist manager with maintaining annual calendar of events in the area of resident income certification and re-certification, resident activities, regular unit inspections, staff meetings, training requirements, and other activities related to office tasks.
• Compose general correspondences, memos, etc. Proofreads copy for spelling, grammar, and layout, making appropriate changes.
• Assist with keeping inventory of office supplies on hand to eliminate any need for emergency or last minute ordering or purchasing.
• Provides records and reports as required by supervisor in an accurate and timely fashion.
• Assist as needed with managing tenants.
• Create, submit, follow-up with work order(s).
• Must be able to maintain professional relationships with senior resident
• Comply with Silvercrest Operating Procedures Manual and Salvation Army policies.
• Represents The Salvation Army in a positive and professional manner by maintaining positive relationships with Silvercrest residents, vendors and TSA staff.
• Will be required to perform other duties as requested by Supervisor

Skills

Interpersonal skills

Analytical skills

Office skills

Organizational skills

Professional communication

Job description

The Salvation Army's Silvercrest Senior Residences in Eureka, CA is seeking an administrative assistant to support resident services and office operations. You will handle applications, eligibility information, maintain records, process work orders, and coordinate communications with residents and staff.

Candidates should have strong interpersonal and organizational skills, be able to maintain confidentiality, and communicate clearly in writing and verbally.