Senior Housekeeper

Concord Hospitality Enterprises Co.; Raleigh (NC); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Health insurance

Life insurance

Disability insurance

401k matching

Tuition assistance

Hotel discounts

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises in Raleigh, NC, is seeking a Room Inspector (Senior Housekeeper) who blends hands-on cleaning with team leadership, quality control, and guest service to maintain spotless rooms and welcoming public areas.

You will supervise staff, assign duties, monitor room status, and train teammates. Shifts typically start 8–10 am, with a focus on guest satisfaction and safety. Experience in hotel housekeeping and StayPMS is a plus; Spanish helps.

Qualifications

• Hotel housekeeping experience preferred.
• Shifts start 8am on supervisor days off or 9am/10am on other days.
• Computer skills for room status monitoring via StayPMS, scheduling, inventory management.
• Additional language skills such as Spanish are a plus.

Responsibilities

• Clean guest rooms and public areas to hotel standards.
• Supervise and support housekeeping staff, ensuring productivity and quality.
• Assign daily room duties on supervisor days off and lead pre-shift meetings.
• Identify and report maintenance concerns; verify completion.
• Respond to guest requests to enhance satisfaction.
• Train and coach team on cleaning standards and safety.
• Monitor room status, key control, and reporting of cleaned rooms.
• Assist with cleaning duties as needed to meet daily goals.
• Promote a positive, safe, guest‑centric team environment.

Skills

Room cleaning

Team leadership

Guest service

Quality control

StayPMS

Tools

StayPMS

Job description

Description

We are hiring a Room Inspector (Senior Housekeeper)!

As a Room Inspector (Senior Housekeeper), this role blends hands‑on room cleaning with team leadership, quality control, and guest service. The Senior Housekeeper is both a working housekeeper and a supervisor, ensuring that every guest room is spotless, every public area is welcoming, and all staff perform to the highest standards

Responsibilities:

• Cleaning rooms to hotel guideline & cleaning practices. Inspect guest rooms and public areas daily to ensure cleanliness, presentation, and brand standards are consistently met.
• Supervise and support Housekeeping staff, ensuring productivity, quality, and adherence to procedures.
• On Supervisor days off, assign daily room assignments, distribute keys, and lead pre-shift meetings to set expectations.
• Identify and report maintenance concerns; verify completion to ensure rooms are guest‑ready.
• Respond promptly to guest requests and resolve concerns to enhance satisfaction.
• Maintain organization and cleanliness of linen rooms, storage areas, and housekeeping carts.
• Train and coach team members on cleaning standards, safety practices, and performance expectations.
• Monitor room status, maintain key control, and ensure accurate reporting of cleaned rooms.
• Assist with cleaning duties as needed to support operations and meet daily goals.
• Promote a positive team environment focused on safety, quality, and guest service.
• Clean & Inspect guest rooms and public areas daily to ensure cleanliness, presentation, and brand standards are consistently met.

Qualifications:

• Those with prior hotel housekeeping experience in good standing will be given greater consideration.
• Shifts tend to start at 8am on Supervisor days off & 9am/10am on other days. Shift end depends on business demands.
• Computer Skills for room status monitoring via our property management system (StayPMS), scheduling, ordering, & inventory management.
• Additional language skills such as Spanish are a plus.

Benefits (Full Time Associates only)

Full-time associates are eligible to participate in a comprehensive benefit package, which includes

• Competitive wages
• Medical/Dental/Vision plans insurance
• Life insurance with Short Term and Long-Term disability options
• 401k with Company Match
• Tuition assistance
• Discounted room rates at Concord managed hotels
• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality