Senior Hospitality Client Engagement Leader

InnSpace; Greenwich (CT); On-site; USD 160,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

401(k) with 3% company contribution

Paid time off

13 paid holidays

Growth opportunities

Collaborative work environment

Employee Profit Share Program (non-tr\

Job summary

Innspace in Greenwich, CT is seeking a seasoned Principal, Client Engagement to lead our client engagement strategy, grow the hospitality construction business across the US, and strengthen broker, developer, and client relationships.

You will oversee a high‑performing team, partner with marketing and strategy, manage risk, forecast pipelines, and travel up to 50%. This full‑time, in‑office role reports to the Senior Director of Client Engagement.

Qualifications

• Minimum of 10 years of hospitality industry experience in the US market.
• Proven track record in business development, client engagement, or account management within hospitality construction, design, or related fields.
• Demonstrated success building and maintaining senior-level relationships with brokers, developers, and hospitality clients.
• Experience developing and executing business development strategy, forecasting, and pipeline management.
• Strong leadership experience, with a track record of building and developing high-performing teams.
• Excellent communication, negotiation, and relationship-management skills.
• Willingness and ability to travel up to 50%.

Responsibilities

• Drive client engagement methodology, standards/practices, processes, and technology solutions within the company to enhance the capability and effectiveness of the organization.
• Drive a culture of accuracy in research and intelligence for handover.
• Develop and implement a local risk management plan in collaboration with account executives, ensuring appropriate action is taken when risks arise (e.g., legal, reputation, and financial risks).
• Develop and execute the client partnership and business development strategy, including forecasting, in line with company methodology.
• Develop business development and client relations strategies in collaboration with all disciplines to support the continuous evolution of company strategy.

Skills

Leadership

Business development

Client engagement

Account management

Relationship management

Travel up to 50%

Education

Bachelor's degree (hospitality, business, or related)

Tools

Smartsheet

HubSpot

MS Office

Job description

Innspace in Greenwich, CT is seeking a seasoned Principal, Client Engagement to lead our client engagement strategy, grow the hospitality construction business across the US, and strengthen broker, developer, and client relationships.

You will oversee a high‑performing team, partner with marketing and strategy, manage risk, forecast pipelines, and travel up to 50%. This full‑time, in‑office role reports to the Senior Director of Client Engagement.