Senior Homeowners Liability Claims Adjuster (Primarily Home)

American Family Insurance; United States; Remote; USD 68,000 - 113,000; Full time

Job summary

American Family Insurance is seeking a Senior Homeowner Liability Claims Adjuster to investigate complex homeowner claims, determine liability, and mentor junior adjusters. This primarily home-based role offers competitive compensation and comprehensive benefits, including a 401(k) plan and paid time off.

Benefits

Comprehensive medical, dental, and vision benefits

401(k) and pension plan

Annual incentive and paid time off

Student loan repayment program

Paid-family leave

Qualifications

• 5+ years of experience handling liability claims preferred.
• Extensive knowledge of policies and endorsements.
• Experience handling Third-Party and multi-line claims.

Responsibilities

• Investigate claims by contacting parties involved.
• Handle Third-Party Structural Property Damage Liability claims.
• Serve as a mentor and subject matter expert for less experienced adjusters.

Skills

Customer-driven solutions

Property Damage Liability claims

Claim handling process

Job description

As a Senior Homeowner Liability Claims Adjuster, you will investigate and maintain highly complex homeowner claims. You will determine liability, secure information, review coverages, arrange appraisals, and settle claims. Demonstrate experience to perform all areas of claim adjustment activities with the highest degree of competency and independence. You will specialize in homeowner liability and structural property damage claims, with opportunities to expand into commercial liability claims. You will report to a Senior Manager, Adjusting Services.

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. Candidates must reside near: Madison, WI; Boston, MA; Minneapolis, MN; Denver, CO; Phoenix, AZ; Keene, NH; St. Joseph, MO; Atlanta, GA.

Position Compensation Range: $68,000.00 - $113,000.00

Pay Rate Type: Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

1. Investigate the origin and cause of claims by contacting appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
2. Identify complex issues and seek assistance as needed. Handle claims on a good faith basis.
3. Handle Third-Party Structural Property Damage Liability claims under multiple policy types and endorsements.
4. Respond to customer inquiries, make decisions, and close files as needed.
5. Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and apply them to all parties for assigned losses.
6. Make independent decisions and self-supervise most files; recognize when assistance is needed.
7. Proactively provide all parties with claim process and status updates; answer questions or redirect as appropriate.
8. Serve as a mentor and subject matter expert for less experienced adjusters.
9. Complete other assignments, job duties, or participate in projects based on skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

1. Demonstrated experience providing customer-driven solutions, support, or service.
2. Experience handling Third-Party, multi-line, and Property Damage Liability claims.
3. Experience handling simple to moderately complex claims.
4. Extensive knowledge of policies and endorsements.
5. Understanding of each phase of the claim handling process.
6. 5+ years of experience handling liability claims preferred.

Licenses

• Obtain state-specific property casualty claims licensing as required.

Travel Requirements

• Up to 10%

Physical Requirements

• Work that primarily involves sitting and standing.

We encourage you to apply even if you do not meet all the listed requirements. Skills can be applied in many ways, and your unique experience may be relevant beyond these criteria. We welcome passionate applicants!

We provide benefits supporting your physical, emotional, and financial wellbeing, including comprehensive medical, dental, vision, and wellbeing benefits. We offer a competitive 401(k), pension plan, annual incentive, 9 paid holidays, and a paid time off program (23 days annually for full-time employees). Additional benefits include a student loan repayment program and paid-family leave. Interns and contingent workers are not eligible for these benefits.

We are an equal opportunity employer committed to non-discrimination and compliance with all applicable laws. We consider qualified applicants with criminal histories, consistent with legal requirements.