Senior Homeowners Liability Claims Adjuster (Primarily Home)

American Family Insurance Agency Staff; Madison (WI); Remote; USD 68,000 - 113,000; Full time

Job summary

A leading insurance company is seeking a Senior Homeowner Liability Claims Adjuster to manage complex homeowner claims. This home-based role requires expertise in claims adjustment and offers opportunities for professional growth. The position provides a competitive salary and comprehensive benefits, emphasizing a supportive work environment.

Benefits

Comprehensive medical, dental, and vision benefits

401(k) and pension plan

Annual incentives and paid holidays

Paid time off (23 days annually)

Student loan repayment program

Paid family leave

Qualifications

• 5+ years of liability claims handling experience preferred.
• Extensive knowledge of policies and endorsements.
• Comprehensive understanding of the claim handling process.

Responsibilities

• Investigate the origin and cause of claims.
• Manage Third-Party Structural Property Damage Liability claims.
• Serve as a mentor for less experienced adjusters.

Skills

Customer-driven solutions

Claims handling

Problem-solving

Communication

Job description

Senior Homeowner Liability Claims Adjuster

As a Senior Homeowner Liability Claims Adjuster, you will investigate and manage highly complex homeowner claims. Your responsibilities include determining liability, securing information, reviewing coverages, arranging appraisals, and settling claims. You should demonstrate expertise in all areas of claim adjustment activities with a high degree of independence and competency. The role specializes in homeowner liability and structural property damage claims, with opportunities to expand into commercial liability claims. You will report to a Senior Manager, Adjusting Services.

This primarily home-based role involves spending 80% of your time (4+ days per week) working from home. Candidates must reside near: Madison, WI; Boston, MA; Minneapolis, MN; Denver, CO; Phoenix, AZ; Keene, NH; St. Joseph, MO; Atlanta, GA.

Position Compensation Range:

$68,000.00 - $113,000.00

Pay Rate Type:

Salary

Compensation may vary based on job level and geographic location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Investigate the origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors, experts, the special investigation unit, other adjusters, public personnel, etc.
• Identify complex issues and seek assistance as needed. Handle claims in good faith.
• Manage Third-Party Structural Property Damage Liability claims under multiple policy types and endorsements.
• Respond to customer inquiries, make appropriate decisions, and close files as necessary.
• Interpret and apply policies, leases, bylaws, declarations, articles, and contract coverages to assigned losses.
• Make independent decisions, self-supervise most files, and recognize when assistance is needed.
• Proactively communicate claim process and status to all parties; answer questions or redirect as appropriate.
• Serve as a mentor and subject matter expert for less experienced adjusters.
• Perform additional assignments or participate in projects based on skills and experience.

Specialized Knowledge & Skills Requirements

• Experience providing customer-driven solutions and support.
• Experience handling Third-Party, multi-line, and Property Damage Liability claims.
• Experience managing simple to moderately complex claims.
• Extensive knowledge of policies and endorsements.
• Comprehensive understanding of each phase of the claim handling process.
• 5+ years of liability claims handling experience preferred.

Licenses

• Obtain state-specific property casualty claims licensing as required.

Travel Requirements

• Up to 10%

Physical Requirements

• Primarily sitting and standing activities.

We encourage applicants even if you do not meet all listed requirements. Your skills and experience may be relevant beyond the listed criteria. We value passion and dedication to our work.

We offer benefits supporting your physical, emotional, and financial wellbeing, including comprehensive medical, dental, vision, and wellbeing benefits, a competitive 401(k), pension plan, annual incentives, paid holidays, and paid time off (23 days annually for full-time employees). Additional programs include student loan repayment and paid-family leave. Interns and contingent workers are not eligible for our benefits.

We are an equal opportunity employer, committed to compliance with all applicable laws regarding non-discrimination and equal opportunity. Qualified applicants with criminal histories are considered in accordance with laws.