Senior Homeowners Liability Claims Adjuster (Primarily Home)

American Family Insurance Agency Staff; Keene (NH); Remote; USD 68,000 - 113,000; Full time

Job summary

A leading insurance agency is seeking a Senior Homeowner Liability Claims Adjuster to investigate and manage complex homeowner claims. This primarily home-based role requires expertise in liability claims and offers a competitive salary with comprehensive benefits, including medical, dental, and a 401(k) plan. The ideal candidate will have extensive knowledge of claims handling processes and a commitment to customer service.

Benefits

Comprehensive medical, dental, and vision benefits

401(k) contribution

Pension plan

Annual incentive

Paid time off (23 days annually)

Student loan repayment program

Paid family leave

Qualifications

• 5+ years of experience handling liability claims preferred.
• Extensive knowledge of policies and endorsements.
• Experience with Third-Party, multi-line claims.

Responsibilities

• Investigate claims by contacting insureds, claimants, and other parties.
• Handle Third-Party Structural Property Damage Liability claims.
• Provide claim process updates and serve as a mentor for less experienced adjusters.

Skills

Customer-driven solutions

Property Damage Liability claims

Claim handling process

Education

State-specific property casualty claims licensing

Job description

As a Senior Homeowner Liability Claims Adjuster, you will investigate and maintain highly complex homeowner claims. You will determine liability, secure information, review coverages, arrange appraisals, and settle claims. Demonstrate experience to perform all areas of claim adjustment activities with the highest degree of competency and independence. You will specialize in homeowner liability, structural property damage claims with the opportunity to expand into commercial liability claims. You will report to a Senior Manager, Adjusting Services.

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. Candidates must reside near: Madison, WI; Boston, MA; Minneapolis, MN; Denver, CO; Phoenix, AZ; Keene, NH; St. Joseph, MO; Atlanta, GA.

Position Compensation Range: $68,000.00 - $113,000.00

Pay Rate Type: Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

1. Investigate the origin and cause of claims by contacting appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
2. Identify complex issues and seek assistance as needed. Handle claims in good faith.
3. Handle Third-Party Structural Property Damage Liability claims under multiple policy types and endorsements.
4. Respond to customer inquiries, make appropriate decisions, and close files as needed.
5. Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages; apply to all parties for assigned losses.
6. Make independent decisions and self-supervise most files, recognizing when assistance is needed.
7. Proactively provide claim process and status updates to all parties; answer questions or redirect as appropriate.
8. Serve as a mentor and subject matter expert for less experienced adjusters.
9. Complete other assignments, job duties, or participate in projects based on skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

1. Demonstrated experience providing customer-driven solutions, support, or service.
2. Experience handling Third-Party, multi-line, and Property Damage Liability claims.
3. Experience handling simple to moderately complex claims.
4. Extensive knowledge and understanding of policies and endorsements.
5. Extensive knowledge of each phase of the claim handling process.
6. 5+ years of experience handling liability claims preferred.

Licenses

• Obtain state-specific property casualty claims licensing as required.

Travel Requirements

• Up to 10%

Physical Requirements

• Work primarily involves sitting and standing.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be applied in many different ways, and your life and professional experiences may be relevant beyond what a list of requirements captures. We welcome passionate applicants!

We provide benefits supporting your physical, emotional, and financial wellbeing, including comprehensive medical, dental, vision, and wellbeing benefits, a competitive 401(k) contribution, pension plan, annual incentive, 9 paid holidays, and a paid time off program (23 days annually for full-time employees). Additional support includes a student loan repayment program and paid-family leave. Interns and contingent workers are not eligible for these benefits.

We are an equal opportunity employer, committed to compliance with all applicable laws regarding non-discrimination, non-harassment, and equal opportunity. We consider qualified applicants with criminal histories, consistent with legal requirements.