Senior Homeowners Liability Claims Adjuster (Primarily Home)

American Family Insurance Agency Staff; Phoenix (AZ); Remote; USD 68,000 - 113,000; Full time

Job summary

A leading insurance company seeks a Senior Homeowner Liability Claims Adjuster to manage complex homeowner claims. This home-based role involves investigating claims, determining liability, and providing customer-driven solutions. Candidates with extensive knowledge of policies and 5+ years of experience in liability claims are encouraged to apply.

Benefits

Comprehensive medical, dental, vision benefits

401(k) and pension plan

Annual incentive and paid time off (23 days annually)

Student loan repayment program

Paid-family leave

Qualifications

• 5+ years of experience handling liability claims preferred.
• Extensive knowledge of policies and endorsements.
• Experience handling simple to moderately complex claims.

Responsibilities

• Investigate claims by contacting appropriate parties.
• Handle Third-Party Structural Property Damage Liability claims.
• Make independent decisions and self-supervise files.

Skills

Customer-driven solutions

Handling Third-Party claims

Property Damage Liability claims

Knowledge of claim handling process

Job description

As a Senior Homeowner Liability Claims Adjuster, you will investigate and maintain highly complex homeowner claims. You will determine liability, secure information, review coverages, arrange appraisals, and settle claims. Demonstrate experience to perform all areas of claim adjustment activities with the highest degree of competency and independence. You will specialize in homeowner liability, structural property damage claims, with opportunities to expand into commercial liability claims. You will report to a Senior Manager, Adjusting Services.

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. Candidates must reside near: Madison, WI; Boston, MA; Minneapolis, MN; Denver, CO; Phoenix, AZ; Keene, NH; St. Joseph, MO; Atlanta, GA.

Position Compensation Range:

$68,000.00 - $113,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location.

Relocation support is offered for eligible candidates.

Primary Accountabilities

1. Investigate origin and cause of claims by contacting appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
2. Identify complex issues and seek assistance as needed. Handle claims on a good faith basis.
3. Handle Third-Party Structural Property Damage Liability claims under multiple policy types and endorsements.
4. Respond to customer inquiries, make appropriate decisions, and close files as needed.
5. Interpret policies, leases, by-laws, declarations, articles, and contract coverages, applying them to all parties for assigned losses.
6. Make independent decisions and self-supervise most files, recognizing when assistance is needed.
7. Proactively provide claim process and status updates; answer questions or redirect as appropriate.
8. Serve as a mentor and subject matter expert for less experienced adjusters.
9. Complete other assignments or participate in projects based on skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

1. Experience providing customer-driven solutions, support, or service.
2. Experience handling Third-Party, multi-line, and Property Damage Liability claims.
3. Experience handling simple to moderately complex claims.
4. Extensive knowledge of policies and endorsements.
5. Knowledge of each phase of the claim handling process.
6. 5+ years of experience handling liability claims preferred.

Licenses

• Obtain state-specific property casualty claims licensing as required.

Travel Requirements

• Up to 10%

Physical Requirements

• Primarily sitting/standing work.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your experience may be relevant beyond a simple list of requirements. We welcome passionate applicants!

We provide benefits supporting your physical, emotional, and financial wellbeing, including comprehensive medical, dental, vision, wellbeing benefits, a competitive 401(k), pension plan, annual incentive, 9 paid holidays, and a paid time off program (23 days annually for full-time employees). Additional support includes a student loan repayment program and paid-family leave. Interns and contingent workers are not eligible for our benefits.

We are an equal opportunity employer, committed to compliance with all applicable laws regarding non-discrimination, non-harassment, and equal opportunity. Qualified applicants with criminal histories will be considered in accordance with applicable laws.