Senior Homeowners Liability Claims Adjuster (Primarily Home)

American Family Insurance; Madison (WI); Remote; USD 68,000 - 113,000; Full time

Job summary

A leading insurance company is seeking a Senior Homeowner Liability Claims Adjuster to manage complex homeowner claims. This role involves investigating claims, determining liability, and mentoring less experienced adjusters. The position is primarily home-based, requiring strong expertise in claims management and customer service.

Benefits

Comprehensive medical, dental, and vision benefits

401(k) and pension plan

Annual incentive

Paid time off (23 days annually)

Student loan repayment program

Paid family leave

Qualifications

• 5+ years of liability claims experience preferred.
• Extensive knowledge of policies and endorsements.
• Thorough understanding of each phase of the claim handling process.

Responsibilities

• Investigate the origin and cause of claims.
• Manage Third-Party Structural Property Damage Liability claims.
• Proactively communicate claim process and status.

Skills

Customer-driven solutions

Property Damage Liability claims

Claims management

Policy knowledge

Claim handling process

Job description

As a Senior Homeowner Liability Claims Adjuster, you will investigate and manage highly complex homeowner claims. Your responsibilities include determining liability, securing information, reviewing coverages, arranging appraisals, and settling claims. You should demonstrate experience in performing all aspects of claim adjustment activities with a high degree of competency and independence. The role specializes in homeowner liability and structural property damage claims, with opportunities to expand into commercial liability claims. You will report to a Senior Manager, Adjusting Services.

This primarily home-based position requires you to spend 80% of your time (over 4 days per week) working from home. Candidates must reside near: Madison, WI; Boston, MA; Minneapolis, MN; Denver, CO; Phoenix, AZ; Keene, NH; St. Joseph, MO; Atlanta, GA.

Position Compensation Range:

$68,000.00 - $113,000.00

Pay Rate Type:

Salary

Compensation may vary based on job level and geographic location. Relocation support is available for eligible candidates.

Primary Accountabilities

1. Investigate the origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors, experts, the special investigation unit, other adjusters, public personnel, etc.
2. Identify complex issues and seek assistance as needed. Handle claims in good faith.
3. Manage Third-Party Structural Property Damage Liability claims across various policy types and endorsements.
4. Respond to customer inquiries, make appropriate decisions, and close files as necessary.
5. Interpret policies, leases, by-laws, declarations, articles, and coverages, applying them to assigned losses.
6. Make independent decisions and self-supervise most files, recognizing when assistance is needed.
7. Proactively communicate claim process and status to all parties; answer questions or redirect as appropriate.
8. Serve as a mentor and subject matter expert to less experienced adjusters.
9. Perform additional duties or participate in projects based on skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

1. Experience providing customer-driven solutions, support, or service.
2. Experience handling Third-Party, multi-line, and Property Damage Liability claims.
3. Experience managing simple to moderately complex claims.
4. Extensive knowledge of policies and endorsements.
5. Thorough understanding of each phase of the claim handling process.
6. 5+ years of liability claims experience is preferred.

Licenses

• Obtain state-specific property casualty claims licensing as required.

Travel Requirements

• Up to 10%

Physical Requirements

• Primarily sitting and standing work activities.

We encourage you to apply even if you do not meet all listed requirements. Your skills and experiences may be relevant beyond the specified criteria. We welcome passionate applicants!

Our benefits support your physical, emotional, and financial wellbeing, including comprehensive medical, dental, vision, and wellbeing benefits. We offer a competitive 401(k), pension plan, annual incentive, 9 paid holidays, and 23 days of paid time off annually. Additional support includes a student loan repayment program and paid-family leave. Interns and contingent workers are not eligible for these benefits.

We are an equal opportunity employer committed to non-discrimination and compliance with applicable laws. Qualified applicants with criminal histories will be considered in accordance with legal requirements.