Bilingual Home Health Care Scheduler & Liaison

Honor Health Network; Lawrence (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k) with company match

Career advancement

Job summary

Honor Health Network in Lawrence, MA is seeking a Service Coordinator to join our in-office home health care team. You will coordinate day-to-day care schedules, manage client intakes, and ensure seamless delivery of high-quality services in compliance with state regulations.

Your role acts as the main bridge between clients, families, and care staff, handling scheduling, onboarding, and ongoing communication to support continuity of care and satisfaction.

Qualifications

• Experience in scheduling, coordination, or customer service (1–2 years).
• Education: high school diploma; college degree considered a plus.
• Languages: bilingual English/Spanish preferred to serve Lawrence community.

Responsibilities

• Coordinate schedules for home health aides, nurses, and therapists.
• Manage client intake and onboarding assessments.
• Maintain compliant electronic health records (EHR).
• Resolve scheduling conflicts promptly and empathetically.
• Collaborate with clinical supervisors and HR on onboarding and retention.

Skills

Scheduling

Client coordination

Customer service

Bilingual English/Spanish

EHR software

Microsoft Office

Education

High school diploma

Associate/Bachelor in healthcare administration/social work

Tools

HHAeXchange

AlayaCare

ClearCare

Job description

Honor Health Network in Lawrence, MA is seeking a Service Coordinator to join our in-office home health care team. You will coordinate day-to-day care schedules, manage client intakes, and ensure seamless delivery of high-quality services in compliance with state regulations.

Your role acts as the main bridge between clients, families, and care staff, handling scheduling, onboarding, and ongoing communication to support continuity of care and satisfaction.