Senior Home Care: Community Care Coordinator

Open Arms Solutions; Lisle (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

Open Arms Solutions in the Western Chicago Suburbs seeks a Community Care Coordinator to manage client experiences from intake through ongoing care coordination. You will support families and caregivers, ensuring high-quality, responsive service and effective communication.

The role requires strong relationship-building, problem-solving, and organizational skills; travel may be up to 50% and occasional emergency coverage may be needed.

Qualifications

• 3-5 years of experience in senior care or high-touch client service.
• Private-duty/home care experience preferred.
• LPN certification strongly preferred.
• Experience managing client relationships and supporting professional caregivers.
• Knowledge of senior-care ADLs and IADLs.
• Excellent communication, organization, and problem-solving skills.
• Experience with WellSky or similar care-management software and Microsoft 365 preferred.
• Valid driver’s license and reliable transportation.
• Ability to travel throughout the assigned territory, up to approximately 50%.
• Ability to lift up to 50 pounds.

Responsibilities

• Conduct client consultations and assessments and develop individualized care plans.
• Guide clients and families through intake, care planning, service options, and budgeting.
• Manage a designated client caseload and serve as the primary point of contact for clients and families.
• Monitor client satisfaction and proactively identify changing care needs.
• Conduct regular quality assurance visits and client/family check-ins.
• Partner with scheduling to ensure appropriate caregiver coverage and continuity of care.
• Match caregivers with clients based on skills, experience, personality, and client preferences.
• Support caregiver hiring, onboarding, training, coaching, and performance.
• Help resolve client, family, caregiver, and scheduling concerns quickly and professionally.
• Provide emergency client‑shift coverage when necessary.
• Maintain accurate and confidential client and caregiver documentation.
• Participate in process improvement and technology initiatives, serving as a super‑user of key business systems.

Skills

Client relationships

Communication skills

Organization

Problem solving

Empathy

Attention to detail

Judgement

Driver's license

Travel readiness

Physical ability

Education

LPN certification

Tools

WellSky

Microsoft 365

Job description

Open Arms Solutions in the Western Chicago Suburbs seeks a Community Care Coordinator to manage client experiences from intake through ongoing care coordination. You will support families and caregivers, ensuring high-quality, responsive service and effective communication.

The role requires strong relationship-building, problem-solving, and organizational skills; travel may be up to 50% and occasional emergency coverage may be needed.