Private-Duty Community Care Coordinator

Open Arms Solutions; Oak Brook (IL); Presencial; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Open Arms Solutions, serving the Western Chicago Suburbs including Oak Brook, seeks a Community Care Coordinator to own the client experience from intake through ongoing care coordination. This full-time role partners with families and caregivers to ensure compassionate, high-quality home care.

The successful candidate will develop care plans, monitor satisfaction, support caregiver performance, and maintain confidential documentation while working across scheduling and care teams.

Formación

• 3-5 years in senior care or similar high-touch service environment.
• Private-duty/home care experience preferred.
• Experience managing client relationships and supporting caregivers.
• Knowledge of ADLs/IADLs.
• Excellent communication, organization, and problem solving.
• Strong judgment, professionalism, empathy, and attention to detail.
• Valid driver’s license and reliable transportation.
• Willingness to travel up to 50%.

Responsabilidades

• Conduct client consultations and assessments and develop individualized care plans.
• Guide clients and families through intake, care planning, service options, and budgeting.
• Manage a designated client caseload and be the primary contact for clients and families.
• Monitor client satisfaction and proactively identify changing care needs.
• Conduct regular quality assurance visits and client/family check-ins.
• Partner with scheduling to ensure caregiver coverage and continuity of care.
• Match caregivers with clients based on skills, experience, personality, and client preferences.
• Support caregiver hiring, onboarding, training, coaching, and performance.
• Help resolve client, family, caregiver, and scheduling concerns quickly and professionally.
• Provide emergency client‑shift coverage when necessary.
• Maintain accurate and confidential client and caregiver documentation.
• Participate in process improvement and technology initiatives, serving as a super‑user of key business systems.

Conocimientos

Client relationships

Communication skills

Organization

Problem solving

Empathy

Care coordination

Attention to detail

Driver's license

Travel readiness

Educación

LPN certification

Herramientas

WellSky or similar care-management software

Microsoft 365

Descripción del empleo

Open Arms Solutions, serving the Western Chicago Suburbs including Oak Brook, seeks a Community Care Coordinator to own the client experience from intake through ongoing care coordination. This full-time role partners with families and caregivers to ensure compassionate, high-quality home care.

The successful candidate will develop care plans, monitor satisfaction, support caregiver performance, and maintain confidential documentation while working across scheduling and care teams.