Private-Duty Senior Care Coordinator

Concierge Care- St. Augustine, FL; Oak Brook (IL); Presencial; USD 52.000 - 75.000; Jornada completa

Descripción de la vacante

Open Arms Solutions is seeking a compassionate Community Care Coordinator to support clients, families, and caregivers across the western suburbs, including Oak Brook and Naperville. You will own the client experience from intake to ongoing care coordination, ensuring high-quality service and caregiver continuity.

The ideal candidate has 3–5 years in senior/private‑duty care, strong communication and organizational skills, and a willingness to travel up to 50% while leveraging WellSky and

Formación

• 3–5 years of experience in senior care, private‑duty home care, care management, or another high‑touch client service environment.
• Private‑duty/home care experience strongly preferred.
• LPN certification strongly preferred.
• Experience managing client relationships and supporting professional caregivers.
• Knowledge of senior‑care ADLs and IADLs.
• Excellent communication, organization, and problem‑solving skills.
• Strong judgment, professionalism, empathy, and attention to detail.
• Experience with WellSky or similar care‑management software and Microsoft 365 preferred.
• Valid driver's license and reliable, professional transportation.
• Ability to travel throughout the assigned territory, up to approximately 50%.
• Ability to lift up to 50 pounds.

Responsabilidades

• Conduct client consultations and assessments and develop individualized care plans.
• Guide clients and families through intake, care planning, service options, and budgeting.
• Manage a designated client caseload and serve as the primary point of contact for clients and families.
• Monitor client satisfaction and proactively identify changing care needs.
• Conduct regular quality assurance visits and client/family check-ins.
• Partner with scheduling to ensure appropriate caregiver coverage and continuity of care.
• Match caregivers with clients based on skills, experience, personality, and client preferences.
• Support caregiver hiring, onboarding, training, coaching, and performance.
• Help resolve client, family, caregiver, and scheduling concerns quickly and professionally.
• Provide emergency client‑shift coverage when necessary.
• Maintain accurate and confidential client and caregiver documentation.
• Participate in process improvement and technology initiatives, serving as a super‑user of key business systems.

Conocimientos

Client relationship management

Communication skills

Organizational skills

Problem-solving

Empathy

Attention to detail

Educación

LPN certification

Herramientas

WellSky

Microsoft 365

Descripción del empleo

Open Arms Solutions is seeking a compassionate Community Care Coordinator to support clients, families, and caregivers across the western suburbs, including Oak Brook and Naperville. You will own the client experience from intake to ongoing care coordination, ensuring high-quality service and caregiver continuity.

The ideal candidate has 3–5 years in senior/private‑duty care, strong communication and organizational skills, and a willingness to travel up to 50% while leveraging WellSky and