Senior Care Community Care Coordinator

Open Arms & FCS; Oak Brook (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Open Arms Solutions is a premier private‑duty home care provider serving seniors in the western Chicago suburbs, including Oak Brook and Naperville. We seek a compassionate Community Care Coordinator to own the client experience from assessment through ongoing care coordination and to support caregiver performance and retention.

The ideal candidate brings 3–5 years in senior/private‑duty care, with strong communication and organizational skills, and the ability to travel up to 50%.

Qualifications

• 3–5 years in senior care, private‑duty home care, care management, hospitality, or another high‑touch client service environment.
• Private‑duty/home care experience strongly preferred.
• LPN certification strongly preferred.
• Experience managing client relationships and supporting professional caregivers.
• Knowledge of senior‑care ADLs and IADLs.
• Excellent communication, organization, and problem‑solving skills.
• Strong judgment, professionalism, empathy, and attention to detail.
• Experience with WellSky or similar care‑management software and Microsoft 365 preferred.
• Valid driver's license and reliable transportation.
• Ability to travel throughout the assigned territory, up to approximately 50%.
• Ability to lift up to 50 pounds.

Responsibilities

• Conduct client consultations and assessments and develop individualized care plans.
• Guide clients and families through intake, care planning, service options, and budgeting.
• Manage a designated client caseload and serve as the primary point of contact for clients and families.
• Monitor client satisfaction and proactively identify changing care needs.
• Conduct regular quality assurance visits and client/family check-ins.
• Partner with scheduling to ensure appropriate caregiver coverage and continuity of care.
• Match caregivers with clients based on skills, experience, personality, and client preferences.
• Support caregiver hiring, onboarding, training, coaching, and performance.
• Help resolve client, family, caregiver, and scheduling concerns quickly and professionally.
• Provide emergency client‑shift coverage when necessary.
• Maintain accurate and confidential client and caregiver documentation.
• Participate in process improvement and technology initiatives, serving as a super‑user of key business systems.

Skills

Care coordination

Client relationships

Communication

Organization

Travel up to 50%

Education

LPN certification

Tools

WellSky

Microsoft 365

Job description

Open Arms Solutions is a premier private‑duty home care provider serving seniors in the western Chicago suburbs, including Oak Brook and Naperville. We seek a compassionate Community Care Coordinator to own the client experience from assessment through ongoing care coordination and to support caregiver performance and retention.

The ideal candidate brings 3–5 years in senior/private‑duty care, with strong communication and organizational skills, and the ability to travel up to 50%.