Senior Helpdesk Operator & Mobile Device Specialist

Troy University; Troy (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

Troy University is looking for a Helpdesk Operator III in Troy, Alabama. This role entails providing exceptional helpdesk support and managing university-owned cellular devices. The operator will assist staff and students by applying effective IT solutions and support.

Qualifications include a Bachelor’s degree in a related field or 2-3 years of helpdesk experience. The ideal candidate should have troubleshooting skills, good customer service, and experience in mobile phone support.

Qualifications

• Bachelor’s degree or 2-3 years of related helpdesk experience.
• Experience providing basic troubleshooting support, including password resets.
• Experience with mobile phone support, including activation and backups.

Responsibilities

• Provide helpdesk support and review calls through helpdesk software.
• Escalate calls when necessary to ensure resolution.
• Assist IT Facility Manager and Senior Support Specialist with daily tasks.
• Manage university-owned cellular devices including activation and upgrades.
• Maintain accurate device plans in the system.

Skills

Helpdesk support

Troubleshooting support

Customer service skills

Mobile phone support

Education

Bachelor's degree in a related field

2-3 years of related helpdesk experience

Job description

Troy University is looking for a Helpdesk Operator III in Troy, Alabama. This role entails providing exceptional helpdesk support and managing university-owned cellular devices. The operator will assist staff and students by applying effective IT solutions and support.

Qualifications include a Bachelor’s degree in a related field or 2-3 years of helpdesk experience. The ideal candidate should have troubleshooting skills, good customer service, and experience in mobile phone support.