Senior Helpdesk Examiner & Data Integrity Lead

U.S. Department of Veterans Affairs; Oklahoma; Presencial; USD 46 000 - 56 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits package

Retirement match

Paid holidays

Paid leave

Longevity benefits

Resumo da oferta

U.S. Department of Veterans Affairs in Oklahoma is seeking a Lead Helpdesk Examiner to provide exceptional customer support, manage inquiries via multiple channels, and perform essential administrative duties.

The role requires ensuring accuracy and integrity of data in the state system of record and providing secondary authorization on applications. The position emphasizes confidentiality, compliance with state and federal laws, and collaboration with the legal division as needed to address

Responsabilidades

• Functions as the central line of support for customers, staff, and partners; provides prompt and professional assistance.
• Develops expertise in Service Oklahoma rules, policies, procedures, and requirements to properly inform stakeholders about identification requirements, the legality of documents, eligibility for, and types of driver\'s licenses or identification cards.
• Provides secondary authorization on required applications, verifying accuracy, compliance, and completeness.
• Accurately communicates reasons applications cannot be accepted and procedures to resolve any disqualifying issues, including medical, physical or mental information provided by applicant based on state and federal standards; determines requirements for waivers or restrictions to driving privileges; advises on waiver application procedures or requirements for additional evaluation.
• Establishes drivers license records while maintaining the confidentiality and security of information in compliance with state and federal laws.
• Upon request, assists the legal division in gathering evidence to prepare for potential legal action on fraudulent applications.
• Responds to inquiries and provides information concerning specific laws and procedures to law enforcement agencies, partners, staff, and the general public.
• Accurately inputs and updates customer information, service requests, and other relevant data into the system, ensuring data integrity and confidentiality.
• Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs several tasks such as posting and recording data.
• Produces documents of various levels of complexity.
• Reviews and verifies reports, forms, and other documents for completeness, appropriateness, accuracy, and conformity to established requirements, and follows up on discrepancies.
• Receives and reviews coded and uncoded source documents; audits previously entered data, address disparities and make corrections when needed; ensures data meet the

Descrição da oferta de emprego

U.S. Department of Veterans Affairs in Oklahoma is seeking a Lead Helpdesk Examiner to provide exceptional customer support, manage inquiries via multiple channels, and perform essential administrative duties.

The role requires ensuring accuracy and integrity of data in the state system of record and providing secondary authorization on applications. The position emphasizes confidentiality, compliance with state and federal laws, and collaboration with the legal division as needed to address