Senior Helpdesk Examiner - Driver Licensing

State of Oklahoma; Oklahoma; On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Retirement plan match up to 7%

Paid holidays

Paid annual leave

Longevity pay

Job summary

The State of Oklahoma's Service Oklahoma agency is hiring a Lead Helpdesk Examiner to provide front-line support for customers, partners, and staff. The role includes secondary authorization on applications, data verification, and handling inquiries via phone, email, chat, and mail.

The position requires strong data entry, document handling, and confidentiality, with proficiency in Microsoft Office and the ability to work in a fast-paced environment.

Qualifications

• Proficiency with computer systems and software applications.
• Excellent written and verbal communication skills.
• Typing at least 50 wpm with minimal errors.
• Attention to detail and data accuracy.

Responsibilities

• Serve as central support for customers, staff, and partners.
• Provide secondary authorization on applications, verifying accuracy and compliance.
• Input and update customer information and service requests into the state system.
• Process documents and respond to inquiries via phone, email, chat, and mail.

Skills

Customer service

Microsoft Office

Data entry

Typing 50 wpm

Communication

Organization

Education

Bachelor's degree (any field)

Technical clerical office work (4 years)

Tools

Microsoft Suite

Job description

The State of Oklahoma's Service Oklahoma agency is hiring a Lead Helpdesk Examiner to provide front-line support for customers, partners, and staff. The role includes secondary authorization on applications, data verification, and handling inquiries via phone, email, chat, and mail.

The position requires strong data entry, document handling, and confidentiality, with proficiency in Microsoft Office and the ability to work in a fast-paced environment.