Lead Helpdesk Examiner: Driver Services & Data Integrity

640 SERVICE OKLAHOMA; Oklahoma City (OK); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Benefits package

Retirement match 7%

Paid holidays

Annual leave 15 days

Longevity pay

Job summary

640 SERVICE OKLAHOMA in Oklahoma City seeks a Lead Helpdesk Examiner to provide high-quality support to customers, partners, and staff. You will perform secondary authorization, verify data accuracy, and handle administrative tasks across calls, emails, and documents.

The role requires understanding of driver license and identification processes, ensuring confidentiality and compliance with state and federal laws. A strong data-entry background and excellent communication are essential.

Qualifications

• Bachelor’s Degree or 4 years of technical clerical office work.
• Familiarity with state government processes and driving-licensing services is a plus.
• Strong data entry and accuracy in handling sensitive information.

Responsibilities

• Provide prompt, professional support to customers, staff, and partners.
• Perform secondary authorization and verify accuracy, compliance and completeness.
• Input and update customer data in the state system with confidentiality.
• Prepare documents, manage filing systems, and handle correspondence.
• Assist the legal division with evidence gathering when required.

Skills

Customer service

Data entry

Typing 50 wpm

Microsoft Office

Communication skills

Discretion

Teamwork

Education

Bachelor's degree

Technical clerical experience

Job description

640 SERVICE OKLAHOMA in Oklahoma City seeks a Lead Helpdesk Examiner to provide high-quality support to customers, partners, and staff. You will perform secondary authorization, verify data accuracy, and handle administrative tasks across calls, emails, and documents.

The role requires understanding of driver license and identification processes, ensuring confidentiality and compliance with state and federal laws. A strong data-entry background and excellent communication are essential.