Senior Helpdesk & BI Analytics Specialist

Paradigminfotech; Edison (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading global IT solutions provider based in New Jersey is seeking a candidate with over 5 years of experience, specifically in a Customer Care or Helpdesk environment. The role emphasizes proficiency with BI tools, MS Excel, and data analysis. A background in using various TMS tools and understanding of reporting tools like Crystal Reports is a plus. This position promises an exciting opportunity to contribute to customer-centric IT solutions.

Qualifications

• 5+ years of experience in relevant roles.
• 2-3 years in a Customer Care / Helpdesk environment.

Skills

Experience with BI tools in a Customer Care or Helpdesk environment

Working with various TMS tools

Data Analysis experience

Proficient in MS Excel

Experience with Zendesk / Good Data

Tools

Crystal Reports

Business Objects

Job description

A leading global IT solutions provider based in New Jersey is seeking a candidate with over 5 years of experience, specifically in a Customer Care or Helpdesk environment. The role emphasizes proficiency with BI tools, MS Excel, and data analysis. A background in using various TMS tools and understanding of reporting tools like Crystal Reports is a plus. This position promises an exciting opportunity to contribute to customer-centric IT solutions.