Helpdesk Analyst — BI & Data Reporting Support

USM; Baltimore (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

A growing IT systems integrator is seeking a Helpdesk Analyst based in Baltimore, Maryland. The ideal candidate will have at least two years of Help Desk experience and familiarity with MS tools and SQL for report generation. Responsibilities include serving as a primary contact for users, monitoring data file loads, and developing quality reports. This is a great opportunity for those looking to advance in a supportive environment.

Qualifications

• Two years of relevant experience preferred.
• Prefer Tier 1 Help Desk experience using various MS tools.
• Ability to capture user requirements for reporting.

Responsibilities

• Serve as primary contact for users in a help desk environment.
• Design, develop, test, and deliver quality reports.
• Monitor daily production of data file loads.

Skills

Help Desk experience

SQL

Business Intelligence applications

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Project

MicroStrategy

Remedy

Quality Center

Education

Bachelor of Science in related field

Job description

A growing IT systems integrator is seeking a Helpdesk Analyst based in Baltimore, Maryland. The ideal candidate will have at least two years of Help Desk experience and familiarity with MS tools and SQL for report generation. Responsibilities include serving as a primary contact for users, monitoring data file loads, and developing quality reports. This is a great opportunity for those looking to advance in a supportive environment.